Desktop Support Specialist

11 hours ago

Singapore Axiom Technologies Full time

Axiom Technologies is an Australia-based organization with a global presence, specializing in Managed IT Solutions for medium to large-scale enterprises. To learn more about what we do, please visit: We are seeking a skilled Desktop Support Specialist with strong network and data center experience to provide technical support, maintenance, and troubleshooting for our desktop infrastructure and data center operations. The ideal candidate will have hands-on experience in supporting end-user devices, network hardware, and data center environments to ensure smooth and secure IT operations. Key Responsibilities Provide technical support to end-users for hardware, software, and networking issues. Install, configure, and maintain desktops, laptops, printers, and peripheral devices. Troubleshoot and resolve network connectivity issues, including LAN/WAN, VPN, and wireless networks. Support data center operations, including server management, hardware troubleshooting, and routine maintenance. Monitor system performance and implement necessary updates and patches. Assist in data center infrastructure setup, including rack setup, cabling, and hardware deployment. Maintain documentation of support activities, configurations, and network diagrams. Collaborate with IT teams to implement security protocols and ensure compliance. Participate in on-call support and incident response as needed. Assist with inventory management and procurement of IT assets. Qualifications Proven experience in desktop support, network troubleshooting, and data center operations. Strong understanding of network protocols, hardware, and infrastructure. Experience with data center hardware, servers, switches, firewalls, and storage. Knowledge of Windows, macOS, and Linux operating systems. Excellent problem-solving, communication, and customer service skills. Ability to work under pressure and handle multiple tasks efficiently. Preferred Skills Certifications such as CompTIA A+, Network+, Cisco CCNA, or equivalent. Experience with virtualization technologies (VMware, Hyper-V). Familiarity with data center management tools and monitoring systems. Knowledge of security best practices in network and data center environments. What next?If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to #J-18808-Ljbffr

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