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Guest Experience Assistant

3 weeks ago

Jurong East, Singapore ROHEI Full time

The Guest Experience Assistant’s role is to deliver an exceptional experience for all of our learners via online platforms or face-to-face programmes. He/She should have a pleasing personality and is professional when communicating with stakeholders.

**The Guest Experience Assistant will be responsible for the following**:
**Execute Project Plans**
- Execute set-up pre-programme and site tear-down post programme
- Execute registration processes ensuring accurate registrations and attendance tracking
- Support learners accessing the video conferencing platform
- Assist trainers with admin activities during sessions
- Facilitate activities during learning sessions according to guidelines
- Support stakeholders for any technical issues during the sessions
- Respond to operation challenges during the training programmes
- Prepare collaterals for learning sessions and for remote learning parcels
- Communicate changes with stakeholders and provide relevant updates

**Manage Operations and Safety**
- Follow safety and security standards of the company and the government
- Execute crowd control and evacuation plans
- Protect Intellectual Property of the company
- Raise incident reports

**Enhance Guest Experience**
- Display professionalism when dealing with stakeholders
- Address participants' issues and queries politely
- Pro-active in looking after the needs of the participants during onsite or remote learning sessions

**Maintain Venue Facilities**
- Practice proper handling and maintenance of venue equipment and facilities
- Execute maintenance activities when the need arises
- Raise facilities/equipment malfunctions
- A passion for service and hospitality
- Adaptability, determination and be able to thrive in a fast-paced environment
- Confidence in communication skills for reporting to stakeholders at different levels
- Demonstrate ability to interact with the customers, employees and third parties that reflects highly on the company's values
- Good organizational skills and attention to detail

**About ROHEI**:
ROHEI is a learning and consulting company which helps organisations build a culture of trust where people and results are honoured, and develop trusted and relationally competent leaders. We also help our clients navigate the people aspect of their change journeys.

We are privileged to have won the Top Employer Brand (Training Provider) by Influential Brands 2018, and to be recognised by Great Place to Work Institute as one of Singapore’s and Asia’s Best Workplaces since 2015.

A team of over 60, we are a diverse family with a singular goal and passion: to inspire hope, joy, courage and purpose in the global workforce.