Guest Relations Executive Fico Restaurant

3 days ago


East Coast, Singapore The Lo & Behold Group Full time

Fico is a casual, beachfront Italian restaurant along East Coast Park by Chef-Partner Mirko Febbrile. Fico is inspired by Cucina Povera (a waste-not, want-not approach) and celebrates the simplest things in life, from humble ingredients to genuine, no-frills hospitality.

Fico is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

Our Guest Relations team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalled service and experiences to our guests.

You’ll be in-charge of:

- Ensuring there are no overlapped reservations, and that tables are ready before the guests arrive
- Responding to any guest enquiries and requests
- Warmly welcoming every guest that enters the restaurant
- Addressing guests, recognize any special occasions mentioned and pass on the information to the team to personalise guests’ experience
- Assigning guests to designated seats as per seating plan
- Taking initiative to check on guests regularly to make sure that their needs are met
- Requesting guests for their feedback and relay feedback to the manager on duty
- Assisting in building and maintaining a strong guest profile database, keeping the information updated regularly
- Engaging with guests in the profile database whenever there are changes in the menu, special promotions, events and birthdays
- Carrying out any other duties as assigned by the Manager

What to expect:

- Direct transport in to restaurant from Bedok MRT Station
- 5 day work week
- Join a dynamic, young and fun loving service team
- Excellent team culture and a defined career growth plan to develop yourself

We love people who:

- Go above and beyond to make someone else's day
- Are thoughtful and kind, while upholding high standards
- Own outcomes and drive solutions
- Are ever-curious and always learning

**Benefits**:
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.



  • East Coast, Singapore The Lo & Behold Group Full time

    Fico is a casual, beachfront Italian restaurant along East Coast Park by Chef-Partner Mirko Febbrile. Fico is inspired by Cucina Povera (a waste-not, want-not approach) and celebrates the simplest things in life, from humble ingredients to genuine, no-frills hospitality. Fico is part of The Lo and Behold Group, a hospitality company known for its ability to...


  • East Coast, Singapore The Lo & Behold Group Full time

    Fico is a casual, beachfront Italian restaurant along East Coast Park by Chef-Partner Mirko Febbrile. Fico is inspired by Cucina Povera (a waste-not, want-not approach) and celebrates the simplest things in life, from humble ingredients to genuine, no-frills hospitality. Fico is part of The Lo and Behold Group, a hospitality company known for its ability to...

  • Cook Fico

    5 days ago


    East Coast, Singapore The Lo & Behold Group Full time

    Fico is a casual, beachfront Italian restaurant along East Coast Park by Chef-Partner Mirko Febbrile. Fico is inspired by Cucina Povera (a waste-not, want-not approach) and celebrates the simplest things in life, from humble ingredients to genuine, no-frills hospitality. Fico is part of The Lo and Behold Group, a hospitality company known for its ability to...


  • North-East Singapore Emprego SG Full time

    **Location** - Singapore, North East**Job Type** - Permanent**Salary** - $1,800 - $2,500 Per Month**Date Posted** - 8 hours agoAdditional Details **Job ID** - 112364**Job Views** - 23Roles & Responsibilities - Prepare F&B musical outlets for operations - Meet and greet members/guests - Take order and recommend menu/drinks to members/guests - Assist members...

  • F&b Supervisor

    3 days ago


    East Coast, Singapore The Lo & Behold Group Full time

    At a supervisory level, you will have the ability to run the operations and effectively supervise the junior members of the service team. Attention to detail will be crucial to ensure that our guests leave with an awesome experience that leaves them yearning for more. **You’ll be in-charge of**: - Leading service operations - Building and maintaining...


  • East Coast, Singapore The Lo & Behold Group Full time

    We are looking for people from all walks of life to join us part-time as a service crew, especially if you live in the East! If you thrive in a fast-paced environment and have the desire to create awesome experiences under the sun that people will remember for years to come, we want to work with you! Duties are mainly order taking, serving guests, and...

  • Restaurant Manager

    2 weeks ago


    East Singapore Pentagon Group Pte. Ltd. Full time

    Our company is currently looking for an excellent Restaurant Manager to manage our All day Dining Cafe in hotel establishments. We are food and beverage focused, offering breakfast buffet, lunch buffet, high tea, event catering, ala crate menu and room services for the hotel guests. Our company treasures talents by offering good career enhancement....


  • Jurong East, Singapore MINOR FOOD GROUP (SINGAPORE) PTE. LTD. Full time

    Description - Ensure daily opening and closing duties in the outlet are properly executed. - Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method - Maintain high level of customer service as per QSC standards - Ensure overall store image is maintained and the brand is well represented at all times. - Monitor...


  • East Singapore Talents@Work Pte Ltd Full time

    Location: near to Eunos MRT - 10.30 am to 7.30pm (off on Wed and Sun) - 5 days - 10.30am to 7.30pm (Mon, Tue, Thur, Fri & Sat) and 4pm to 7.30pm on Wed - 5.5days - Meals provided Our client is a small Thai Restaurant serving Halal food. They are looking for a new full time service crew to join their expanding team! Attend to Incoming Customers Present...

  • Restaurant Manager

    6 days ago


    East Singapore Buddy Hoagies Café & Grill Full time

    In the role of Assistant Restaurant Manager, you will lead the outlet under your charge to deliver excellent customer service and dining experience. **Job Scope** - Maintain outlet service quality and display good customer relation skills - Ensure food quality and presentation are up to standard and manage service recovery - Manage peak periods effectively...