Solution Consultants. Asia

**ROLE OBJECTIVES**

The primary purpose of the Solution Consultant (SC) is to provide technical advice, Solutioning, support and strategy to our customers and the Sales Team to deliver continued growth within the business.

Solution Consultant works on a peer level with BDM's and Solution Consultant's to formulate an Account Plan for nominated prospective customers. It is vital that the SC acts as the Technical Authority for these accounts, by delivering technical information to the customer in the form of RFI/RFP responses, design related documentation, product updates and industry/competitive analysis.

This requires a pro-active approach to meet with customers on regular and frequent occasions to develop a deep technical relationship at all levels. The role is to evangelize the portfolio of Solutions from a technical perspective helping to transform businesses, solving business issues with technology. The SC will be part of the regional team, reporting into the Regional Lead. The SC will ensure capability to deliver the solution.

**KEY ACTIVITIES**
- Lead all Pre-sales and services activities for assigned opportunities from Solutioning and Pricing as required in the region, Promote CDF (Consulting-led) selling where appropriate that upsells our products and services.
- Single Point of Contact for all Pre-sales & Solution Consulting of the specific account.
- Support qualification of deals along with teams, ensure strategic view is adopted in decision process.
- Manage all aspects of proposal preparation, ensuring quality, compelling bids are submitted in a timely manner. Responsible to review customer requirements and ensure compliant in the proposal by ensuring accuracy & quality.
- Ensure that all technical solutions fit within the customers’ requirements and budget.
- Knowledge sharing of latest industry trends in Collaboration and Unified Communications solutions with the sales team, customers, prospects, and partners.
- Support in developing and delivery of financial information, such as Return on Investment (ROI), nonstandard products, internal/external professional services.
- Uphold strategic pricing initiatives by translating goals into effective pricing plans that can be successfully implemented in the marketplace to drive additional revenue.
- Develop and manage various proposal related projects to increase the company’s effectiveness at winning new business and retaining current clients.
- Work within the bid process to ensure technical sign-off and peer validation procedures are followed with the post-sale (project management in particular)
- Support lesson learned session from each Bid experience with the goal of improving the efficiency of future deals.
- Provide Solution review and recommendations to Executive Management for large bids and RFPs to ensure value proposition maximized.
- Provide effective communication to management and other business units as appropriate and necessary for assigned deals.
- Work across time zones as required and may Travel, as necessary.
- Development of services offerings along with Collaboration solutions.

**PREFERRED SKILLS**
- 12+ years of experience in consulting & designing Cloud Contact Centre, Unified Communications and collaboration solutions for large business and enterprise customers.

Extensive experience of designing & Consultancy Industry leaders unified communication solutions (such as Cisco, Microsoft etc)) and Voice Solutions including management and provisioning platforms. Specialist knowledge in leading technologies such as Genesys, Cisco or Microsoft Unified Communications and Collaboration products.
- Working knowledge on Meeting Room Systems designs and solutions.
- Extensive experience in a Pre-Sales Consultant capacity with an advanced understanding of service and sales principles and practice
- Professional level Microsoft accreditation such as CCNP, MCSE or equivalent will be a plus.
- Experience in supporting compelling RFP responses on Communication solutions for medium or large enterprises.
- Experience in delivering consulting or deployment of communication platforms.
- Strong track record of supporting products & services within the Telecommunications, IT or Software sector
- Strong Presentation Skills
- Ability to work in strong pace environment and able to manage demands in timely fashion.
- Strong analytical and project management skills will be advantageous.
- Solid attention to detail and highly organized with the ability to handle multiple-tasks simultaneously and meet deadlines.
- Proven ability to influence cross-functional teams and peers those are direct reporting as well as not under direct control.

Strong leadership and interpersonal skills. Excellent written and verbal communication skills Self-motivated, results-driven with a high level of initiative and a sense of urgency. Team Player a must.
- Self-Starter and “hands-on” type of mentality.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**
- BA/BS or equ