Reservation Agent

7 days ago


Singapore Andaz Singapore Full time

Summary

Come join us to express your Andaz as **Reservation Agent **if the following describes you.

You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new challenges.

As the **Reservation Agent**, you will be responsible to provide an excellent and consistent level of service to your guests. You will assist the team in the achievement of a smooth and efficient running of the Reservation Department.

**Qualifications**:
Your Profile
- Possesses minimum G.C.E. "O" levels.
- No prior experience is needed.
- 1-2 years of experience in hotel or call centre operations will be an added advantage.
- Good communication, telephone, interpersonal and customer relations/service skills.
- A can-do attitude.
- Able to work shifts, weekends and public holidays.

Key Responsibilities
- As the first point of contact for guests, maintains a positive attitude and a smile in your voice.
- Identifies guest reservation needs and make appropriate recommendations.
- Explains guarantee, special rate, and cancellation policies to callers.
- Answers questions about property facilities/services and room accommodations.


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