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Client Success Executive

3 weeks ago

Singapore Heroes of Digital Pte Ltd Full time

**Requirements**:

- Experienced in Google and Social Media advertising campaigns, display advertising campaigns, and video advertising campaigns.
- Experienced in identifying the right audiences to target and creating digital marketing strategies that generate leads
- Knowledge in Google analytics and data analysis for optimization
- Strong analytical skills and data-driven thinking
- Knowledge of lead generation campaigns and performance marketing
- Motivated and independent worker
- Responsible for the results of clients' campaigns
- Team player in a highly dynamic environment
- Fluent in English (spoken and written).
- Fluent in Mother Tongue (spoken).
**Job description**:

- Provide consultation with clients regularly on growing their business using digital marketing
- Conduct professional and high-impact presentations to clients
- Project manage digital marketing deliverables to ensure quality standards, client expectations and deadlines are met
- Build rapport and educate clients on the value of their engagement with the company
- Provide ongoing digital marketing support for clients quickly and promptly
- Responsible for all client communications, conflict resolution, and reasonable compliance of promised deliverables to clients.
- Attend client meetings as their consultant and partner
- Retain clients with contract renewal
- Identify upsell opportunities within your portfolio of clients, and work with the sales team to upsell clients
- Work with a passionate team of Performance Marketers, Designers, Copywriters, and Website Developers
- Report to Account Manager, providing regular input on all account activities, including status and call reports
- Remain constantly updated with company capabilities and service and upgrade knowledge of the digital marketing solutions so as to effectively communicate all offerings to the client.
- Ensure that client issues/ queries are dealt with in an efficient and effective manner, informing Account Manager, Digital Marketing Director, or Salesman of any problems that might arise.