Assistant Manager, Programme Management
2 weeks ago
**COMPANY DESCRIPTION**
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
**RESPONSIBILITIES**
- Act as the supporting programme administrator in the planning, scheduling and delivery of a number of concurrent major executive programmes.
- Take a lead role in the team on the overall project management and programme delivery from the design, communication plans, induction through to completion.
- Ensuring the tasks, quality and deadlines are met for each programme.
- Alert the Client Directors and Head of Ops and Admin (or partner if necessary) of any potential problems or delays in plans for each programme.
- Provide high-quality customer service to multiple stakeholders with quality engagement with clients and participants.
- To facilitate good communications with clients and participants on pre-course preparations, in-class activities, evaluations and other essentials till completion of all modules.
- Manage programme budgets based on approved costing. Ensure complementary budgeting, forecasting and reconciliation of the expenditures.
- Deputise for another Programme Management colleague during her absence as required.
- Contribute to the general morale and professionalism of the SMU-ExD team.
**QUALIFICATIONS**
- Degree or Diploma with 3 to 5 years of substantial programme or project management experience or equivalent combination of education and work experience, preferably in hospitality, events or higher education.
- Can start work immediately.
- Resourceful and meticulous in handling multiple issues concurrently while managing tight deadlines effectively.
- Demonstrate the ability to multi-task and work independently and in a team setting.
- Excellent organizational skills, with a meticulous nature and a keen attention to detail.
- Keen on process improvement and efficiency.
- Possess good interpersonal skills.
**OTHER INFORMATION**
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