Manager / Senior Officer, Front Office Service

1 week ago


Raffles, Singapore United Overseas Bank Ltd Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
**UOB Private Bank** is dedicated to managing the wealth of high-net-worth individuals with investment assetsof$5million and above. Keeping in mind our clients’ financial objectives, we provide tailored products and solutions that draw on the Group’s comprehensive suite of personal, business and investment services.

**Responsibilities**:
This role reports into COO function to operationalize Private Bank service and support via a central team setup.
- The role holder will /is:
- Be part of a Central Team setup supporting the Front Office (including SCAs)
- Be part of the knowledge center to the Front Office for Client Onboarding documentation requirement and Retail Services
- Process client onboarding documentation check and provision of general services to Front Office staff
- Cover/ support activities part of end to end client lifecycle - from onboarding to static maintenance to account closure
- Assist in client servicing support, example preparation courier service request, Statement, report, advices upon request from Front Office
- Responsible for simple queries from Front Office
- Work with Front Office to submit instruction to middle office/ back office
- Depending on the task, it may include entry into Private Bank system
- Adhere to Internal policies & procedures and escalate where necessary

**Job Requirements**:

- Knowledge in private banking, handling account opening documentations, account maintenance, deposits & loans and trade entry will be preferred
- Excellent organizational and client servicing skills and ability to multi-task and work under time pressure
- Good communication and interpersonal skills and ability to interact effectively
- Degree holder from a recognized tertiary institution with 2 years of experience as an Assistant RM (ARM) in the Wealth Management would be preferred
- Strong appreciation and in depth understanding of Private Banking business models and processes complemented by good program / project management skill sets
- Good understanding of Private Banking process and controls, front-to-back and an appreciation of use of IT as an enabler.
- Mature and able to work independently with mínimal supervision and willingness to be hands on.
- Good inter-personal and communication skills and strong stakeholder management skills
- Confident and able to interact with colleagues from other functional areas

**Be a part of UOB Family**:



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