IT Help Desk Support

2 days ago


Anson Road, Singapore Getronics Full time

**IT Help Desk Support Job Description**
- In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk.
- You will be responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license
- **Provide helpdesk support and resolve problems to the end user’s satisfaction ** Monitor and respond quickly and effectively to requests received through the IT helpdesk
- **Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority ** Modify configurations, utilities, software default settings, etc. for the local workstation
- **Utilize and maintain the helpdesk tracking software ** Follow and Document internal procedures
- **Assist with onboarding of new users ** Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment **Install, test and configure new workstations, peripheral equipment and software ** Maintain inventory of all equipment, software and software licenses
- **Report issues to the Service Desk Manager for escalation ** Manage PC setup and deployment for new employees using standard hardware, images and software
- **Assign users and computers to proper groups in Active Directory ** Perform timely workstation hardware and software upgrades as required
- **End to end Manage & Maintain all meeting rooms and VC system ** Virtual Regional support **Manage PABX / Cisco Call manager telephone system**:

- **Basic Requirements**: Diploma or Higher Diploma in Computer Engineering Preferred **2 years of relevant technical experience ** Bachelor’s Degree in Information Systems, Business, Communications or related field
- **Excellent communication skill and service mind**

**Job Type**: Contract
Contract length: 12 months

Pay: $2,500.00 - $3,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

**Experience**:

- IT support: 2 years (required)

Work Location: In person

Application Deadline: 14/11/2024


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