IT Support Specialist

1 week ago


Anson, Singapore FLINTEX CONSULTING PTE. LTD. Full time $40,000 - $60,000 per year

Job title: IT Support Specialist

Contract Period: 12 months

Job Duties


• Act as the first point of contact for all user support related queries at the Service Desk


• Participate in and implement infrastructure projects


• Monitor infrastructure stability like Wifi, Printer, or Sharepoint


• In charge of inventory of all kinds of hardware like PCs/ scanners/ consumables as well as regualry Storeroom clean-up


• Responsible for taking internal and external calls from the users regarding IT incidents or service requests as well as for resolving and escalating user request


• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request


• Regularly provide statistical reports about support cases and incidents


• Collaborate with other IT Teams


• Support and regular checks that the conference rooms are properly working


• Handling vendors regarding hardware related changes, repairs and quotations


• Support new joiners with providing the requested hardware package


• Help user relocations within the building

Requirements:


• Diploma or above in Computer Science, Information Technology or relevant discipline


• 1-2 years' experience in user support and helpdesk duties


• Strong problem solving and system troubleshooting skills


• Technically proficient in Microsoft Office, Windows desktop and Apple iOS


• Good interpersonal and communication skills


• Knowledge of ServiceNow Ticketing system is a plus



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