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Software Support Specialist
2 weeks ago
**Roles & Responsibilities**:
- Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.
- Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.
- Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.
- May have to extend regular work timings and work on various time zones while working on Support tasks assigned.
- Will report to the Support Lead and will be part of INDIA Delivery Center.
**Required Professional & Interpersonal Qualities**:
- Any Graduate / BE / BTech /MCA.
- Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.
- Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.
- Working according to target market time zone a must. Excellent verbal, written and effective communication skills.
- Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.
- Effective time-management, organizational and prioritization skills.
- Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.
Software Support Specialist
