Field Service Engineer
1 week ago
Location: Asia Pacific, Singapore, Singapore- Ref: DETECTIONAPAC00853- Division: Smiths Detection- Job Function: After Sales Service Repair**Job Description**:
The Regional Lead Reliability Engineer will ensure effective and efficient service contract operation, principally through providing engineering and reliability support with the objective of improving overall customer satisfaction and contract performance at various performance plus contract sites in the APAC region. Based in Singapore, the person is expected to be on site for extended periods of time to support on-site reliability engineers in managing and driving all Performance Plus contract related tasks and various improvement initiatives at customer sites
Duties & Responsibilities:
- Provide onsite support as Reliability Engineer during periods of local RE absence such as vacations, turnarounds etc
- Based on site to kick start new contracts execution and provide support as necessary until new RE comes onboard
- Monitor the performance of existing performance plus contracts, identify development areas and work-out plans to improve the performance
- Work in close liaison with the Reliability Engineers by providing the required level of technical support in driving bad actors resolution through the established Root Cause Analysis methods, including site visits as required.
- Work closely with Global PP team in understanding best practices and workout appropriate plans to roll-out them at various customer sites in Asia pacific
- Support local Reliability teams during the preparation of regular Customer meetings, including Quarterly / Annual review meetings.
- Support deployment of various growth areas such as JC Sense, JCAMS and digital initiatives at contract sites.
- Gain understanding of systematic and chronic issues at different sites and develop plans accordingly to eliminate root cause of issues.
- Conduct internal and external training needs analysis, develop training plans and Provide training to client and company personnel on various topics relating to operation, maintenance, selection and specification of rotating equipment and mechanical seals
The Individual
- Bachelor’s degree in Mechanical Engineering with minimum of 5 years relevant experience.
- Minimum 3 years’ of advanced level technical knowledge and experience in designing/commissioning/servicing API pumps or mechanical seals in the O&G/Petrochemical environment
- Prior experience as onsite reliability engineer is highly desirable
- Working knowledge of process plant operations and maintenance is desired
- Project Management skills, including effective and professional customer interface handling
- Engineering knowledge in a proactive reliability environment
- Ability to work flexible hours including weekends as needed to meet business demands.
- Must be to willing to travel to site as required
- Capable of handling multiple priorities simultaneously in a high-stress environment.
- Excellent written and verbal technical communication.
- Ability to complete tasks in a timely and efficient manner
- Driver’s license holder
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