Information Technology Support Specialist

2 weeks ago


Singapore ISPEED SOLUTIONS PTE. LTD. Full time

Deploy and configure desktops and laptops for new customers
- Perform service and maintenance of desktops/laptops/servers to upkeep their performance
- Troubleshoot router/CCTV/firewall/copiers issues
- Recommend and upsell IT products and solutions to our customers.
- Diploma in IT/Computing or related certification
- At least 2 years on-site desktop support experience
- Basic knowledge of Windows Server administration (Active Directory / Server Backup / DNS / DHCP configuration)
- Strong knowledge of PC / laptops / Printers troubleshooting.
- Strong knowledge of Windows OS and MS Office / M365.
- Strong knowledge of LAN/WAN technologies and able to configure firewall and routers.
- Strong knowledge of DNS, domain names and SMTP configuration.
- Strong knowledge of Sophos / Fortinet / CISCO networking / Acronis Cloud Backup / Sophos AV / VoIP / HyperV will be a plus.
- Effective in solving problems and recommend solutions if need arises
- Have a strong customer service and interpersonal skills
- Able to work independently while thriving in a team



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