Information Technology Support Specialist

2 days ago

Singapore Check Point Software Full time

Are you passionate about solving technical challenges and creating exceptional employee experiences through technology?We’re looking for a self-motivated, adaptable, and quick-learning Helpdesk administrator to join our growing IT team. This role offers hands-on support responsibilities in our Singapore office, with opportunities to impact IT support processes in the APAC region. You’ll serve as a key front-facing support contact for internal employees, lead onboarding sessions, and help shape and improve IT support processes. You may also collect user feedback and translate insights into practical improvements. Occasional travel to support regional needs is expected (1–2 times per quarter). Major Responsibilities: Provide on-site IT support to Singapore office employees, including senior management, ensuring smooth daily operations. Deliver responsive, empathetic support via phone, email, and ticketing systems. Install, configure, and troubleshoot Windows operating systems, Microsoft 365 services, and hardware devices (desktops, laptops, printers, scanners, peripherals). Support user issues in Azure, Active Directory, Exchange Server, and other core Microsoft services. Offer first-line support for iOS/MacBook environments when needed. Conduct new-employee onboarding sessions in accordance with global processes. Serve as the primary IT contact for the Singapore office and APAC region, coordinating with employees across time zones and the global IT team. Gather user feedback to identify recurring issues, drive continuous improvement, and align local practices with global IT standards. Assist with IT projects, policy enforcement, and other tasks that support business growth. Desired background: Open to fresh graduates with strong technical aptitude and a customer-first mindset. Knowledge or experience with: Microsoft Windows system administration, Active Directory, Exchange Server, Microsoft 365, and Azure; iOS/MacBook or Linux support (advantage). Strong troubleshooting and problem-solving skills. Excellent written and verbal communication; comfortable working with international teams. Self-motivated, adaptable, and eager to learn new tools and technologies. Able to work independently, manage priorities, and follow through on responsibilities. Strong customer orientation. Willingness to travel occasionally within the region for on-site support, training, or team projects. Why Join Us?Play a key role in shaping IT support operations across APAC. Gain hands-on technical experience while contributing to process improvement and employee engagement. Join a supportive, globally connected IT team that values autonomy and career growth. Expand your skills across multiple systems, platforms, and business functions. We are an equal opportunity employer and value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. #J-18808-Ljbffr

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