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Senior Career Ambassador

2 weeks ago

Singapore WSG Workforce Singapore Agency Full time

As the Senior Career Ambassador of Career Services Division (CSD) in Workforce Singapore Agency, you will report to the Assistant Centre Manager to engage and serve jobseekers at our WSG physical and digital touchpoints such as the Careers Connect, SGUnited Jobs & Skills Centres (SGUJSCs) across Singapore. You will work alongside our team of Career Coaches and be part of the range of career development interventions to encourage individuals to plan for their careers.

Tasks, Duties and Responsibilities include:
Employment Facilitation and Career Services
- Demonstrate effective understanding of the labour market landscape, employment facilitation and career services delivery in Singapore.
- Leverage in-house client management system for service reporting.
- Conversant with workforce programmes and national schemes.

Service Excellence and Standards
- Work with the Assistant Centre Manager and adhere to the operational policies, service models, best practices and workflows to provide career advisory

Project and Stakeholder Management
- Work with internal, external stakeholders and/or partners to see to the service quality related programmes and initiatives.
- Leverage resources to ensure timely project update and delivery.
- Foster partnership with community partners, grassroot leaders, employers and training providers.

Career Development and Job Search
- Encourage the general public on the importance of active career management and planning to stay resilient.
- Administer career assessment tools to support customisation of career action plan covering career interventions and job search strategies for jobseekers.
- Conduct workshops and host digital services on our platforms.
- Curate job opportunities, provide job referrals, conduct outreach activities to drive traffic to our touchpoints.

Essential selection criteria include:

- At least 3 years of relevant experience.
- Good verbal communication skills.
- Good people skills to handle frontline operations.
- Able to respond dynamically to operational demands.
- Affable and empathic to needs of individuals yet decisive to respond to challenges.
- The ability to converse in a second language will be an added advantage.
- Training and/or experience in career development facilitation, counselling, coaching, human resource development and/or psychology will be advantageous.