Senior Career Ambassador

1 week ago

Singapore WSG Workforce Singapore Agency Full time

The Senior Career Ambassador of the Workforce Singapore Agency (WSG) provides career advisory and guidance on job search strategies for jobseekers. Your role will be to engage, advise, serve and facilitate a jobseeker’s visit and address needs through Careers Connect’s services and programmes. You will be deployed to represent WSG at Careers Connect or PA Community Clubs located across the island and will be the first point of touch and brand ambassador to the public and individuals requiring our services.

In alignment with WSG’s mission, you are passionate and constantly seek to raise jobseekers’ employability levels through leveraging their personal strengths while upholding utmost confidentiality in a trusted partnership. You will be part of a team that delivers professional and personalised career services to jobseekers. Armed with a listening ear and an empathic heart ready to serve - you are poised to deliver an excellent and meaningful service experience across WSG’s Careers Connect conduit, where we serve and prepare our local workforce for a lifetime of career transition.

**Tasks, Duties and Responsibilities (TDRs)**

Triaging and Right Servicing
- Guide jobseekers through WSG’s host of resources via Face-to-Face, phone and other digital platforms.
- Provide emotional support and motivation to jobseekers undergoing employment-related challenges.
- Conduct career profiling, intake interviews and assessments to holistically understand jobseekers’ needs and challenges.
- Recommend jobseekers to suitable career interventions and programmes.

Career Development and Job Search
- Establish rapport with jobseekers for effective working partnership.
- Provide timely update on jobseekers’ profiles and services rendered via an in-house client management and reporting system.
- Provide job referrals to jobseekers and engage employers to understand hiring requirements for job-fit.
- Refer jobseekers to relevant programmes and national schemes to enhance their capabilities.
- Conduct physical and digital workshops on WSG programmes and services.
- Follow up with jobseekers as they progress in their job search. Provide Labour

Market Information and Job Placement
- Perform job-matching and job referrals for jobseekers to achieve job placement targets.
- Provide up-to-date information on labour market trends, occupational insights to address jobseeker’s needs.

Others
- Assist with any other projects/work requirements as assigned by supervisors.

**Job Requirements**
- At least 5 years of demonstrated experience in at least one industry domain.
- Training and experience in career development facilitation, social work, psychology and / or counselling is preferred.
- Resourceful, proactive, enterprising, persuasive
- Strong business writing and communication skills
- The ability to converse in Mother Tongue will be an added advantage.
- Comfortable with utilising online and/ or digital tools to engage jobseekers virtually
- Demonstrated commitment towards helping Singaporeans on their career journey and raising their employability level for job placement.
- Experience in service excellence or CRM will be welcomed.

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