Product Manager

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**Job Purpose**

Research, analyze, design, build, support, deliver and/or test advanced technology or service solutions of small scale and low-to medium complexity that are high-quality, innovative, efficient, creative, scalable, adaptable, dynamic, fully performing and comply with all standards and best practices in support of business and Client outcomes and objectives. Works independently and applies advanced product or service management skills, tools, practices, and techniques to all deliverables. Exhibits advanced understanding of core product or service management concepts such as: strategic thinking, delivery, user science & empathy, A/B testing, usability, agile planning, design thinking, and focused on learning more about these domains and continuously honing their craft. Ability to focus on task at hand, follow-through on prescribed plan with ability to be flexible and think under pressure. Highly motivated team player with a strong desire to learn, grow, and continuously improve.

**Major Accountabilities**
- Get to the root of problems facing our clients before jumping to solutions.
- Lead squad adoption of client obsessed practices, leveraging design thinking frameworks and playbook approaches.
- Lead the planning and execution of client research and design workshop practices to build and execute the Product Roadmap and OKR creation.
- Synthesize information from multiple channels such as direct client feedback, stakeholder feedback, market research, competitor analysis, and user testing.
- Author feature briefs and user stories, conduct acceptance testing and create detailed release notes and wiki-based product documentation.
- Ensure key squad level artefacts are created and maintained. Examples: current/future state client journey maps, personas, empathy maps, story boards etc.
- Work hand in hand with the Squad & UX designer to create amazing user experiences.
- Review and prioritize backlogs in preparation for increment and/or related planning activities and make appropriate trade-offs to optimize value delivery
- When necessary, work in conjunction with the technical support team to triage and assess production issues, perform impact analysis, and provide support to the engineering team to bring issues to resolution.

**Specialized knowledge**
- Experienced with agile development and other SDLCs
- Ability to collaborate with technical leadership to strike the appropriate trade-off between technical design and functionality
- Be curious and data driven - contribute to the definition, data collection, and analysis of data for KPIs and product metrics.

**Problem Solving**
- Solution-oriented mindsight with an ability to balance short vs long term trade-offs
- Track record of independently assessing problems and articulating business needs in the form of user stories

**Education and Experience**
- Masters or Bachelor degree
- Minimum 7- 10 years of working experience with at least 4-5 in insurance or financial services
- Minimum 2-3 years working experience as a Product Manager (preferred), Business Analyst, Project Manager
- Minimum 2-3 years working as part of a team in an Agile delivery environment
- Qualification in Agile Project Management and/or Lean/Six Sigma is strongly preferred

**Communication Scope**
- Proficient written and oral English
- Exceptional stakeholder management, conflict handling and communication skills
- Strong organizational skills and ability to multi-task
- Track record of leading and coaching distributed cross-cultural team members in a matrix structure0

**Management Scope**
- No direct reports initially
- Functional lead for the business unit to 3-4 Agile delivery squads of approximately 6-8 members each

**Travel**
- International travel may be required soon after start date; estimated travel