Production Support Engineer

2 weeks ago

Singapore Visa Full time

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
The production support engineer would be working on multiple build release for the testing team on a daily basis. They may need to work extended hours to complete the build process or completing the maintenance window. As a production support engineer you will:

- Configures and prepare production release deployment and rollback instructions.
- Automation of deployment, scripting and monitoring non prod environment through custom scripts or tools available at Visa.
- Troubleshoot and debug issues related to service as needed
- Work collaboratively with other team members as required
- Be primary contact for deployment related inquiries and issues
- Analyze and troubleshoot deployment issues in a timely manner
- Develop deployment support documentation
- Work with QA teams to deploy and troubleshoot the product software
- Engage and participate in project meetings

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

**Qualifications**:

- 1-3 years of experience as DevOps/Deployment engineer
- 1-3 years of experience Jenkins, Chef, GIT, Maven or other tools
- 1-3 years of experience in deployment, operations.
- 1-3 years of experience with Redhat Linux, AIX
- 1-3 years of experience with Tomcat / tcServer
- Strong understanding of SDLC
- Experience with builds, deployment, troubleshooting and production support
- Basic scripting knowledge
- Experience with Java, J2EE, JASPER, IBM MQ Broker, SOAP, REST,XML, Webservices.
- Excellent communication skills and ability to work closely with operations, QA and development teams.
- Strong ability and enthusiasm to learn new technologies in a short time.
- Experience with Docker, Kubernetes and Microservices
- Bachelor’s or Master’s degree in Computer Science, Engineering, Computer Information
- Good experience with ITIL, BMC Remedy, Service Now or other ITIL framework.

Additional Information

Visa has adopted a COVID-19 vaccination policy. As a condition of employment, all employees based in Singapore are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

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