Production Support Engineer

6 days ago


Singapore SAKSOFT PTE LIMITED Full time

Experience: 3-5 Years

Role: Production Support Engineer

Key Responsibilities:

- Investigate production issues, respond based on production defect severity SLAs
- Manage and respond to users on timely manner.
- Log incident ticket for production issues and user queries
- Follow up on defect and incident closure and meet incident closure KPI
- Make sure system availability as per respective agreed SLA
- Provide support to System Engineers on server level patches / upgrade as and when applicable
- Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor
- Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration
- Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail
- Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or unix shell or DB scripts etc
- Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Good to have understanding and experience of ITIL methodology [service operation].

Key Requirements:

- Prior hand-on production support experience of OPEN Systems/AS4000
- Good support knowledge in either one of the retail or wholesale payment or customer information systems
- Willing to work in onsite shift-support model [24*7]
- Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
- Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation
- Strong written, oral communication skills and able to manage user
- Ability to easily adopt to any technology / environment
- 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
- Be able to work in fast pace and high-pressure working environment Willingness to work across platforms - UNIX / open, AS/400 and mainframe



  • Singapore beBeeTechnical Engineer Full time

    Job Opportunity: The position of Technical Coordinator is available.This role requires an individual with a strong background in electrical engineering and excellent technical skills to manage service reports, provide technical support, and assist in parts selection and quotation preparation.Key Responsibilities include:Responding to technical inquiries and...


  • Singapore Unison Consulting Full time

    Monitoring applications and infrastructure alerts Recommending and implementing solutions to mitigate potential production issues. Taking ownership, responding to incident tickets, and closing open incident tickets by adhering to service level agreements Monitoring applications and infrastructure alerts Recommending and implementing solutions to mitigate...


  • Singapore The Chemical Engineer Full time

    Job Description Job Summary: We are seeking a highly motivated and skilled Manufacturing Process Engineer to join our backend operations team. The successful candidate will be responsible for optimizing and maintaining the manufacturing processes for microarray production. This role involves working closely with cross-functional teams to ensure...


  • Singapore Semperis Full time

    Join to apply for the Product Support Engineer role at Semperis Continue with Google Continue with Google Join to apply for the Product Support Engineer role at Semperis Semperis focuses on creating an employee experience that is aligned with our vision—being a Force for Good — starting with being a good workplace. Semperis is recognized as one of...


  • Singapore Waterfall Security Solutions Full time

    Join to apply for the Product Support Engineer role at Waterfall Security Solutions . We are looking for a Customer Field/Support Engineer for post-sale activities. The position requires interfacing with clients as a technical expert both during the initial implementation and ongoing support of Waterfall Solutions at the customer's site. Responsibilities...


  • Singapore NEARSOURCE PTE. LTD. Full time

    Mandatory Skills Job Summary: We are looking for a proactive and detail-oriented Production Support Engineer (L1.5/L2) with strong experience in Java-based application support, database scripting, RHEL/Linux and production deployment management . The ideal candidate should be well-versed with production support processes , including incident, problem,...


  • Singapore The Chemical Engineer Full time

    Wood is currently recruiting for a Process Engineer with extensive experience in the pharmaceutical and bio-pharma industry to support our growing operations in Singapore. You will be responsible for ensuring that process engineering activities on assigned projects are executed within budgeted manhours and approved schedules, in compliance with project...


  • Singapore NEARSOURCE PTE. LTD. Full time

    Mandatory Skills Job Summary: We are looking for a proactive and detail-oriented Production Support Engineer (L1.5/L2)with strong experience in Java-based application support, database scripting, RHEL/Linux and production deployment management . The ideal candidate should be well-versed with production support processes , including incident, problem,...


  • Singapore YT AUTOMATION SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesThe role of Product Technical Support Engineer will be responsible for supporting technical sales and providing technical support of Automation Products we are distributing and their applications for our customers in Singapore, Malaysia and Indonesia.Job Responsibilities:Provide pre-sales support and post sales application and sales...


  • Singapore IDC TECHNOLOGIES (SINGAPORE) PTE. LTD. Full time

    Production Support Engineer (Java-Based Applications) – L1.5/L2 Key Responsibilities: Provide Level 1.5 and Level 2 support for mission-critical production systems in a 24x7 environment. Perform incident management, problem resolution, and root cause analysis for issues across applications, middleware, OS, and database layers. Support Java/J2EE-based...