Production Support Engineer

1 day ago

Singapore SAKSOFT PTE LIMITED Full time

Experience: 3-5 Years

Role: Production Support Engineer

Key Responsibilities:

- Investigate production issues, respond based on production defect severity SLAs
- Manage and respond to users on timely manner.
- Log incident ticket for production issues and user queries
- Follow up on defect and incident closure and meet incident closure KPI
- Make sure system availability as per respective agreed SLA
- Provide support to System Engineers on server level patches / upgrade as and when applicable
- Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor
- Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration
- Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail
- Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or unix shell or DB scripts etc
- Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Good to have understanding and experience of ITIL methodology [service operation].

Key Requirements:

- Prior hand-on production support experience of OPEN Systems/AS4000
- Good support knowledge in either one of the retail or wholesale payment or customer information systems
- Willing to work in onsite shift-support model [24*7]
- Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
- Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation
- Strong written, oral communication skills and able to manage user
- Ability to easily adopt to any technology / environment
- 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform
- Be able to work in fast pace and high-pressure working environment Willingness to work across platforms - UNIX / open, AS/400 and mainframe

  • Senior Mechanical Design Specialist

    2 weeks ago

    Singapore beBeeMechanical Engineer Full time $90,000 - $120,000

    Job OverviewXnergy is a multi-VC funded and Sovereign-backed power solutions company, pioneering high-power universal contactless charging for global electrified mobility.We were voted a APAC 25 company in 2020 by Cleantech Group, recognizing our potential to make a significant impact in the next five-to-ten years.Our HQ is based in Singapore, with plans to...

  • Senior Mechanical Design Specialist

    1 week ago

    Singapore beBeeMechanical Engineer Full time

    Job Overview Xnergy is a multi-VC funded and Sovereign-backed power solutions company, pioneering high-power universal contactless charging for global electrified mobility. We were voted a APAC 25 company in 2020 by Cleantech Group, recognizing our potential to make a significant impact in the next five-to-ten years. Our HQ is based in Singapore, with...

  • Systems Optimization Expert

    1 week ago

    Singapore beBee Engineer Full time $80,000 - $120,000

    Role Description:">">We are seeking an Engineer to join our team, responsible for monitoring and maintaining critical information-communication systems.">">About the Role:">As a key member of our team, you will work alongside fellow engineers to ensure the reliability and functionality of our communication systems. Your expertise in advanced technologies...

  • Product Support Engineer

    1 week ago

    Singapore Rapsodo Full time

    Are you a talented engineering graduate with a passion for embedded systems, computer vision, and machine learning? We have an exceptional opportunity that will kickstart your career and provide you with invaluable experience as a Product Support Engineer. Join our innovative team and contribute to cutting-edge technology solutions while honing your skills...

  • Product Support Engineer

    2 weeks ago

    Singapore Proofpoint Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ - The Role and the Team A seasoned professional: you have wide-ranging experience, to resolve complex issues. Also, strong problem determination, isolation, and root cause analysis skills are required to...

  • Production Support Engineer

    2 weeks ago

    Singapore beBeeProduction Full time

    Engineering Production Support Specialist Job Summary: We are seeking an experienced and skilled Engineering Production Support Specialist to join our team. This role is responsible for providing technical support and maintenance services to ensure the smooth operation of our production processes. Key Responsibilities: Provide technical support and...

  • Product Support Engineer

    2 weeks ago

    Singapore Visa Full time

    Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...

  • Product Support Engineer

    7 days ago

    Singapore Semperis Full time

    Join to apply for the Product Support Engineer role at Semperis Join to apply for the Product Support Engineer role at Semperis Direct message the job poster from Semperis Global Talent Acquisition Leader | Mom | Cybersecurity Careers | #TalentMVP | Coaching the team that builds the teams | People-First Advocate At Semperis, our mission is to be a Force for...

  • Production Support Engineer

    2 weeks ago

    Singapore NTT DATA North America Full time

    You will be responsible for providing production support for Observability tools such as App Dynamics, Data Dog, and Splunk. Your main tasks will include triaging issues, monitoring, and dashboarding. You should have experience with 16*5 support and be available to be on call during weekends.You should be proficient in using ServiceNow (SNOW) to triage...

  • Production Support Engineer

    2 weeks ago

    Singapore NTT DATA North America Full time

    You will be responsible for providing production support for Observability tools such as App Dynamics, Data Dog, and Splunk. Your main tasks will include triaging issues, monitoring, and dashboarding. You should have experience with 16*5 support and be available to be on call during weekends.You should be proficient in using ServiceNow (SNOW) to triage...