Production Support Engineer

1 week ago


Singapore NTT DATA North America Full time

You will be responsible for providing production support for Observability tools such as App Dynamics, Data Dog, and Splunk. Your main tasks will include triaging issues, monitoring, and dashboarding. You should have experience with 16*5 support and be available to be on call during weekends.You should be proficient in using ServiceNow (SNOW) to triage incidents assigned in the platform. Your role will involve collaborating with observability specialists to implement and manage a comprehensive observability platform. You will utilize tools such as AppDynamics, Splunk SignalFX, SiteScope, and ThousandEyes to monitor application performance, infrastructure health, and user experience.As part of your responsibilities, you will be required to develop and implement observability strategies that enhance system reliability, troubleshoot issues, and optimize performance. Collaboration with cross-functional teams will be essential to identify and address performance bottlenecks and ensure alignment with business objectives.Furthermore, you will be expected to provide leadership and guidance on best practices for observability and performance monitoring within the organization. Your expertise in observability tools and platforms will play a crucial role in maintaining system efficiency and enhancing overall performance.,
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