Contract Administrator, Customer Care Shared
2 weeks ago
Over the years, Income has grown to be one of the leading composite insurers in Singapore serving millions of customers.
As we continue to expand, there is a need that we continue to respond better and faster to our customers' needs, delighting our customers with best-in-class customer experience. As a Contract Administrator in our Customer Care Shared Services team, you are mainly responsible for the accuracy and completeness of customer information in Income's database systems.
Other key responsibilities include:
- Perform updates of customer information (includes nomination, update of particulars, supporting document) into database system
- Conduct data verification and checks against source systems
- Review entered customers’ data to ensure accuracy and eliminate duplication of data and report to supervisors on any discrepancies
- Perform data cleansing through the generation of exception reports, sorting, correcting and organizing data
- Adhere to data workflows and SOPs to ensure service level agreements (SLA) are achieved
- Provide general support with data analysis based on target values provided by functional business areas
- Handle second level enquiries from backend customers’ enquiries
- Liaise and collaborate with stakeholders to understand requirements and fulfil objectives
- Review and provide feedback to improve processes and systems
- All updates to be completed within SLA and high accuracy
- Undertake any assignments as and when assigned
**Qualifications**:
- Minimum diploma qualification
- Good customer service and interpersonal skills
- Good administrative and organizing skills
- Basic understanding of database
- Ability to work with high degree of data confidentiality and accuracy
- Ability to prioritize work, work under pressure and meet deadlines
LI-INwithYou
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