Customer Operations

2 weeks ago


Singapore Agilent Technologies Full time

COMPANY DESCRIPTION

**Location**: 1 Yishun Ave 7, Singapore 768923

DESIGNATION : [Agilent Tech] Customer Operations (Korean Market) - Service Contract & Support

RESPONSIBILITIES
- Perform relevant document checks ensuring alignment with Agilent’s policies, processes, and legal requirements.
- Ensure prompt and accurate activation, renewal, and billings to customer per contract terms.
- Coordinate and responsible for end-to-end service contracts management, which includes quotation creation, contracts activations and invoice management.
- Modify quotations according to terms agreed under deals when necessary.
- Works closely with other business partners to support change requests, with proactive communication to customers and provide problem resolutions.
- Maintains completeness and integrity of service contract data in the CRM system.
- Responsible for customer’s journey and manage sensitive issues with poise and professionalism, escalate when necessary.
- Timely archival of order packages in CRM system.
- Perform other duties as assigned.

QUALIFICATIONS
- Bachelors or Master or University Degree equivalent education.
- Relevant experience in customer service operations / sales support / administration.
- Excellent communication skills, both written and verbal
- Proficiency in MS Office - Word, Excel, PowerPoint
- Knowledge in SAP or similar ERP system preferred
- The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
- Equipped with business acumen preferred, with customer centric mindset
- Ability to handle multiple projects and still maintain daily responsibilities.
- Excellent phone skills with capability to handle high call volumes.
- Good team player who can cooperate cohesively within the team and with cross functional teams
- Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively.
- Comfortable with technology and IT tools, with keen eye to digitalize work processes
- Ability to work extended shift when necessary, especially on the last few business days of the month.

OTHER INFORMATION
- Medical Benefits
- 60 days of hospitalization leave (inclusive of 14 days of outpatient sick leave)
- 16 days of annual leave (increases depending on your length of service with Agilent - capped at 21 days)
- Paternity leave, Childcare leave, Unpaid Infant Care leave, Shared Parental leave, and Adoption leave in accordance with the guidelines of the MOM and/or MSF
- Employee Stock Purchase Plan
- Working Hours: Mon - Fri, 8am - 5pm (follow Korean business hours’ time zone)
- Location: 1 Yishun Avenue 7, Singapore 768923



  • Singapore WEVO OPERATIONS APAC PTE. LTD. Full time $90,000 - $120,000 per year

    Your tasksManage customer requests, such as Purchase Orders and Shipment Dates, ensuring the best interests of both customers and the company.Aggregate and consolidate customer forecast data for material replenishment planningCollaborate with Sales and Supply Chain teams to meet customer demandsShare Statements of Accounts and conduct follow-upsEngage with...


  • Singapore WEVO OPERATIONS APAC PTE. LTD. Full time

    Your tasks Manage customer requests, such as Purchase Orders and Shipment Dates, ensuring the best interests of both customers and the company. Aggregate and consolidate customer forecast data for material replenishment planning Collaborate with Sales and Supply Chain teams to meet customer demands Share Statements of Accounts and conduct follow-ups ...


  • Singapore Momos Customer Engagement Full time

    Overview Momos is a rapidly growing startup headquartered in San Diego and Singapore, building AI for customers at every location. Momos works with leading enterprise multi-location brands and QSRs globally, such as Firehouse Subs, Shake Shack, and Baskins Robbins, and powers the entire customer stack with AI for 20,000 locations globally. At Momos, our...


  • Singapore Momos Customer Engagement Full time

    Overview Momos is a rapidly growing startup headquartered in San Diego and Singapore, building AI for customers at every location. Momos works with leading enterprise multi-location brands and QSRs globally, such as Firehouse Subs, Shake Shack, and Baskins Robbins, and powers the entire customer stack with AI for 20,000 locations globally. At Momos, our...


  • Singapore Momos Customer Engagement Full time

    Overview Momos is a rapidly growing company headquartered in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI. Momos is the Customer Experience Management Platform for multi-location...


  • Singapore Momos Customer Engagement Full time

    Overview Momos is a rapidly growing company headquartered in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI. Momos is the Customer Experience Management Platform for...

  • Idc Operation

    1 week ago


    Singapore CHINA UNICOM (SINGAPORE) OPERATIONS PTE. LTD. Full time

    **Responsibilities**: 1. Responsible for IDC and ICT resource management, daily operation, and maintenance data collection; 2. Responsible for IDC and ICT project acceptance, operation, and overall management; 3. Responsible for after-sales support of IDC and ICT projects, including equipment monitoring, operation and maintenance analysis, hardware...


  • Singapore MICROSOFT OPERATIONS PTE LTD Full time

    Overview The Consultant for AI Business Solutions specialises in delivering technical solutions tailored to Dynamics 365 Customer Engagement (CE) that align with customer business goals. Key responsibilities involve translating client requirements into Dynamics 365 CE configurations and customisations, leading project planning with attention to risk...


  • Singapore SITA Full time

    Overview Manager Customer Operations at SITA – join to apply for the Manager Customer Operations role at SITA. We’re the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry. You’ll find us at 95% of international hubs,...


  • Singapore GE VERNOVA INTERNATIONAL LLC Singapore Branch Full time

    Roles & ResponsibilitiesJob Description SummaryProcesses and procedures related to the movement and shipment of GE goods across borders.Management. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices...