Restaurant & Bar Manager

21 hours ago

Singapore Hollandse Club Full time

**Job Summary**:
**Key Responsibilities**:
**Staff Management & Training**:

- Lead, supervise, and motivate a team of restaurant and bar staff, ensuring consistent delivery of excellent customer service.
- Develop and conduct training for new and existing staff members, ensuring they are familiar with service standards and safety regulations.
- Foster a positive and professional team environment.

**Customer Service Excellence**:

- Ensure exceptional customer service standards are maintained in both the restaurant and bar.
- Address guest complaints and feedback promptly and professionally to ensure high levels of satisfaction.
- Cultivate relationships with regular members and guests to enhance customer loyalty and satisfaction.

**Operations Management**:

- Oversee the day-to-day operations of the restaurant and bar, including opening and closing procedures, service flow, and coordination between the kitchen and front-of-house.
- Ensure that the restaurant and bar areas are consistently clean, organized, and well-maintained.
- Monitor and manage inventory levels for food, beverages, and other bar supplies.

**Financial Management**:

- Assist in budget management, including cost control, sales forecasting, and expense management to achieve financial targets.
- Track daily sales and operational expenses, ensuring they remain within budget while optimizing profitability.
- Create and implement strategies to drive revenue, improve sales, and reduce waste.

**Menu and Beverage Management**:

- Collaborate with the chef and bar team to ensure the menu offerings are fresh, seasonally appropriate, and meet guest preferences.
- Oversee the preparation of drinks and cocktails, maintaining a high standard of beverage quality and presentation.
- Regularly review and update the menu to keep offerings current and attractive.

**Compliance & Health & Safety**:

- Ensure adherence to all local health, safety, and hygiene regulations, and maintain certifications as required.
- Monitor bar and restaurant operations to ensure that safety and cleanliness standards are consistently met.
- Stay up to date with licensing laws, alcohol regulations, and other legal requirements.

**Requirements**:

- Proven experience in a managerial role within a high-end restaurant or bar environment.
- Strong leadership skills with the ability to manage and inspire a team.
- Excellent communication and interpersonal skills.
- Strong financial acumen and experience with budget management.
- Ability to work under pressure and manage multiple tasks simultaneously.
- A passion for food, beverage, and exceptional service.
- Proficiency in using POS systems and inventory management software.
- Knowledge of local regulations and best practices related to food, beverage, and liquor service.
- Availability to work flexible hours, including weekends and evenings.

**Desirable Attributes**:

- Prior experience working in a club or similar establishment is a plus.
- Fluent in English (additional languages a plus).
- An interest in creating a strong community atmosphere within the Club.

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