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Collections Officer, Group Risk Management
2 weeks ago
**Collections Officer, Group Risk Management** **-** **(**250000CR**)**
**Why Join**
As a Collections officer, your role will be to manage a portfolio of unsecured restructured, non-performing, written off/shortfall accounts with the aim to achieve team targets and individual productivity standards.
**How you succeed**
To excel in this role, you'll need to strike a balance between empathy and assertiveness.
You will work closely with our customers by developing repayment solutions to help them manage their debts, achieving a good balance between our business needs and customers’ payment abilities.
Your ability to communicate effectively, both verbally and in writing, will be essential in negotiating with customers and resolving complex issues.
**What you do**
- Work on a portfolio of unsecured restructured, non-performing, written off/shortfall accounts to achieve team targets
- Manage and achieve productivity standards in terms of dollars collected and call attempts
- Negotiate with debtors for acceptable repayment plans and negotiated settlement payments
- Review and assist debtors to restructure their unsecured accounts
- Take appropriate collection/legal actions for recovery of debt and minimise credit losses
- Liaise with Collection agencies on payment and make sure the payments were received
- Liaise with lawyers to pursue effective legal actions against debtors, follow up on such actions and ensure legal bills are submitted timely
- Ensure that collection actions taken are within corporate guidelines, collection policies and regulatory requirements
- Take on additional tasks and/or projects when assigned
**Who you work with**
Group Risk Management works independently to protect, build, and drive our businesses. The team support good decision-making. With strong risk analysis. And a crucial, comprehensive role in sharpening our competitive edge. Optimising risk-adjusted returns. It’s about seeking and adopting best-in-class practices. Protecting the group from unforeseen losses. Keeping risk within appetite. Embracing change and managing growth in one of the world’s strongest banks.
Specifically, you will be part of the Collections Team, under the Group Consumer Credit Risk Management Department, which is responsible for managing credit risk and developing strategies to minimize losses.
**Qualifications**
**Who you are**
- Possess strong communication and effective negotiation skills
- Knowledge and experience in collections techniques and litigation processes
- Possess probing techniques and ability to make good judgment in reviewing accounts
- Effective team play and highly motivated individual
- Relevant tertiary or equivalent professional qualification
- At least 3 years of Collections experience. Fresh graduates may also apply
**Primary Location**: Singapore
**Job**: Collections
**Organization**: Credit Risk Management - Consumer
**Schedule**: Permanent
**Job Posting**: 10-Mar-2025, 4:31:50 AM
