Engineer, Network Operations Centre

2 weeks ago

Singapore TechBridge Market Full time

If you are passionate about playing a key role in the success of

Asia’s Data Center of Choice

, we want to hear from you

Our client is a well-established brand in the IT Services and IT Consulting industry and is now looking for a passionate and driven
**Engineer, Network Operations Centre **to join their team.

This is an exciting opportunity to expand your skillset, and achieve job satisfaction and work-life balance.

**Responsibilities**:

- To perform 24x7 rotating shift duty for NOC and Network Operations.
- Provide timely response, escalation and resolution to all incidents, outages and performance alerts.
- Changing of backup tapes based on predetermined schedule.
- Preparation and compilation of team and customer weekly and monthly reports.
- Process internal and external service requests including physical access, DNS changes, MS, x-connect and etc.
- Inventory Management for physical network infrastructure, x-connect.
- Provide remote hands service and onsite support to internal and customers.
- Service delivery and troubleshooting on physical and access network infrastructure, provisioning of access layer network service.
- Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support.
- Manage vendors or contractors in Meet-Me-Room, Cabinets and Client premises when services are required.
- Responsive to troubleshoot and solve L1 Data Center and customer network issues.
- Recommend suitable and relevant network solutions to solve customers’ issues.
- Perform physical network infrastructure deployment and cross connect provisioning for internal and customers requirement.
- Report to Telco Helpdesk for suspected circuit problem.
- Problem Isolation & Resolution on network equipment or cabling such as routers, switches, network cable, etc.
- To assist on planning and renewing on network infrastructure projects and operations.
- Review and continuously improve SOP for supporting network operation.
- Maintain concise and up-to-date network documentation including: Network inventories, processes, policies and procedures.
- Generate accurate and informative network analysis reports such as traffic utilization and network uptime reports.

**Requirements**:

- Minimum Diploma or equivalent qualification in IT related field of study.
- Minimum 2 years in supporting IT helpdesk and Network operation, or related experience in related fields.
- Minimum 2 years practical experience in LAN/WAN implementation which include router & switches setup and configuration.
- Basic network certification such as Cisco Certified Network Associate (CCNA) is preferred.
- Professional certification in ITIL, Operating Systems and Networking is an advantage.
- Working experience in service provider networks and Data Center is an advantage.
- Basic knowledge and experience with networking protocols, including BGP, MPLS, VXLAN, EVPN and OSPF.
- Basic knowledge and experience with Structured Network Infrastructure for network Layer 2 & 3 support.
- Pro-active in anticipating and resolving issues in the work environment.
- Customer service acumen and possess a strong sense of urgency.
- Strong sense of responsibilities and accountability in the work performance.
- Rotating shift duty.

**WHAT’S ON OFFER**

Your interest will be treated with strict confidentiality.

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