
Network Operations Center
2 days ago
Responsibilities
Initial diagnosis, ticketing, and prioritisation.
Incident response (L1/L2):
Troubleshoot per SLA, apply workarounds, escalate to engineering/providers, and drive closure with clear comms.
Cross-border services:
Support IPLC/IEPL, IP Transit, MPLS/VPN; coordinate maintenance windows, change execution, and rollback plans.
Change & validation:
Pre-checks, implementation checkpoints, PIV; keep rollback readiness and change hygiene.
Performance & capacity:
Track utilisation, produce weekly/monthly reports, and recommend tuning/expansion.
Documentation:
Maintain topology, SOP/runbooks, RCAs, and audit-ready ticket records.
Shift coverage:
Participate in rostered
shift/on-call
to meet priority incident needs.
What You Bring
Education:
Bachelor’s in
Telecommunications, Network Engineering, Electronics, Computer Science , or related.
Experience:
2–4 years
in
NOC / network operations (L1/L2)
within carrier or large enterprise environments, operating to SLAs.
Networking:
Working knowledge of
IP/MPLS, BGP/OSPF, VLAN, QoS, ACL, NAT ; familiarity with
OTN/DWDM/SDH
is a plus.
Tools:
Hands-on with monitoring/ticketing ( Zabbix/PRTG/SolarWinds ,
ServiceNow/Jira/Remedy ), basic CLI, and Wireshark packet reads.
Communication:
Crisp incident notes, timely updates, and confident vendor/customer coordination.
Language:
English and Mandarin
— Mandarin is required to liaise with China-based technical teams and review Mandarin technical/contract materials (business necessity).
Eligibility:
Legally able to work in Singapore; open to night/weekend shifts per roster.
Nice to Have
Certifications:
CCNA/HCNA/CCNP/HCIP ,
ITIL Foundation , or equivalent.
Exposure to MVNO/mobile platforms, large campus networks, or carrier-grade integrations.
RCA writing, problem management, or change management experience.
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