Key Account Manager

1 week ago

Clementi, Singapore SATS Full time

**About us**
SATS Ltd. (SATS) is a global leader in gateway services and Asia's pre-eminent provider of food solutions. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers, and institutions. With heartfelt service and advanced technology, we connect people, businesses, and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

**Key Responsibilities**
- Manage daily operations - Including but not limited to
- manage logistics related issues
- ensure menu provision are aligned with accuracy and specifications
- Conduct Meal Sensory for compliances to meal quality
- attend to customer queries and feedback
- investigate feedback and close the loop with customer
- work closely with internal units like culinary, R&D and manufacturing teams for menu planning
- track operations lapses and review with relevant stakeholders
- Take on projects to improve segment offerings and operational excellence.
- Pricing and billing management - Ensure integrity and accuracy in costing/pricing/billing
- Promote SATS as the preferred caterer/manufacturer to current and potential customers in accordance to right costing/pricing.
- Contract management - maintain & manage service level agreements.
- Serve as the key facilitator and key source of communication with clients and coordinate internally to meet/exceed client expectation and Organization Standards.

**Key Requirements**
- Bachelor’s Degree in Marketing/Business background preferred
- 2 to 5 years working experienc, preferably in F&B industry and in similar roles such as Customer Service/Relationship Manager/Marketing Manager roles
- Possess excellent communication and facilitation skills to manage internal and external customers
- Able to work in fast paced and dynamic environment
- A team player who is independent and proactive with excellent time management skills, good business acumen and well versed with numbers

Job Reference: SATS01538

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