IT Service Delivery Manager

2 weeks ago

Singapore ONE SEVEN CONSULTING PTE. LTD. Full time

We are looking for a skilled and proactive IT Service Delivery professional to support the execution and continual improvement of IT services across the organization. This role focuses on delivering high-quality service operations, enhancing service performance, and ensuring alignment between IT solutions and business needs.

**Responsibilities**:

- **Service Execution & Delivery -**Support the delivery of both regional and global IT services in line with operational standards and business expectations. Ensure timely response to service issues, escalations, and requests.
- **Service Planning & Coordination -**Coordinate activities related to service operations, lifecycle planning, and technology rollouts. Align with project timelines, business priorities, and defined service levels.
- **Operational Process Management -**Participate in core IT service management processes such as incident, change, and problem management. Help ensure proper documentation, tracking, and continuous process compliance.
- **Continuous Improvement -**Identify and recommend opportunities to enhance service performance and customer satisfaction. Collaborate with teams to implement solutions that improve delivery outcomes or reduce recurring issues.
- **Stakeholder & Vendor Liaison -**Act as a key interface between IT and business users, understanding pain points and expectations. Collaborate with third-party providers and vendors to resolve service issues or coordinate service enhancements.
- **Financial Awareness -**Support budget tracking and financial reporting for the services under your scope. Contribute to cost optimization efforts by identifying potential savings or inefficiencies.

**Requirement**:

- Practical knowledge of ITIL frameworks and service delivery models
- Experience with ITSM tools (e.g., ServiceNow, Jira Service Management)
- Familiarity with LEAN or continuous improvement methodologies is a plus
- Strong organizational and communication skills
- Bachelor's degree (or equivalent experience)
- 5+ years of experience in IT service delivery, support operations, or infrastructure servicesCustomer-focused mindset with attention to service quality and detail

Eline Poh Qiao Ying

EA License No.: 23S2032 | R2198980

  • Manager, IT Service Delivery, ETS

    2 weeks ago

    Singapore Delivery Hero Full time $80,000 - $120,000 per year

    Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Customer Service

    1 week ago

    Singapore L D S DELIVERY SERVICE Full time

    1 year exp **Roles & Responsibilities** **1) Customer Service** - Liaise with customers and the operation team. - communicate and arrange the jobs orders. - Upkeep and perform system regularly. **2) Administration** - computer literate. - Prepare debtors listing and send reminders for late payment. - Perform ad-hoc duties assigned by Supervisor. -...

  • Delivery Driver

    1 week ago

    Singapore ALI DELIVERY SERVICES PTE. LTD. Full time

    **Delivery Driver Job Description Template** We are looking for a reliable delivery driver who is concerned with customer satisfaction and transporting items in a safe, timely manner. The delivery driver will pick up and drop off items while adhering to assigned routes and time schedules. You should be willing to work as part of the delivery team in order...

  • Technical Delivery Manager

    2 weeks ago

    Singapore POWER IT SERVICES Full time

    **Technical Delivery Manager** - Total Yrs. of Experience* 15+ years - Relevant Yrs. of experience* 12+ years - Detailed JD *(Roles and Responsibilities) - Accountable for end-to-end delivery of pre-project to post-go-live support. - Responsible for Leading multiple delivery streams to deliver successful project outcomes. - Plan, track and manage budgets &...

  • Program Delivery Lead

    2 weeks ago

    Singapore PALO IT Full time

    **Who We Are** **Build. Scale. Sustain.** PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. **We do the right thing, and we do it right.**We're proud to be a World Economic Forum...

  • Manager, Service Delivery

    2 weeks ago

    Singapore NCS National Council of Social Service Full time

    **[What the role is]** Oversee data and systems that enable the development and growth of effective services and initiatives that meet the needs of service users. **[What you will be working on]** Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity....

  • Program Delivery Lead

    2 weeks ago

    Singapore Palo IT Full time $120,000 - $180,000 per year

    Who We AreBuild. Scale. Sustain.PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and...

  • Program Delivery Lead

    2 days ago

    Singapore PALO IT Full time

    Join to apply for the Program Delivery Lead (People Manager)role at PALO IT PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We are small enough to care locally, big enough to...

  • Area Manager

    2 weeks ago

    Singapore Delivery Hero Full time

    About the opportunity **About the job**: This role will be based in Singapore and will report to the Operations Manager. As an Area Manager, your role will be to maintain day-to-day fleet operations and maintain good recruitment procedures. **Must be available to work weekends and at different locations in Singapore. Hours may...

  • Program Delivery Lead

    2 days ago

    Singapore PALO IT Full time

    PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company. We...