Receptionist / Admin Assistant

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Receptionist /Admin Assistant
Work Dynamics

The Receptionist / Admin Assistant will assist the Facilities Coordinator with receptionist and administrative services to on-site team.

Major Responsibilities
Client/Stakeholder Management
Provide superior customer service to meet on-site client’s expectations

Site Operations Management
Responsible for handling incoming and outgoing calls including distribution of any messages.

Receive, inform, manage enquires and guide visitors including co-ordination with Client employees.

Responsible for management, maintenance and upkeep of the front office/ reception area - clean and presentable at all times

Provide assistance in general administrative activities and any other duties as assigned by Facilities Management team

Maintain conference room booking schedules to maximise efficient use of space

Receive and despatch couriered items

Participate as a key team member in responses to emergency situations

Co-ordinate and assist Client with local office events

Consolidate information & generate reports, letters, communications & documents as required by management

Manage invoices, ensure commitment & payment records are maintained and that payments are received by vendors.

Manage small purchase items and stock requirements including the co-ordination of goods delivery & payment.

Raise work order on behalf of end user and tracking of status

Other duties as reasonably directed by the site team

Achieve Key Performance Indicators and Service Level Agreement targets

**CANDIDATE SPECIFICATION**: KEY SELECTION CRITERIA
Ideal Experience
ITE certification in Business Administration/ Commerce/Finance or admin

1 to 2 years working experience

Critical Competencies for Success

Firm First Mind-set
Able to cooperate and work well with others to meet targets

Support the team effectively as and when needed

Proven ability to commit to flawless execution while complying with firm’s procedures and standards

Client Focus & Relationship Management
Able to interact with the general client staff & vendors with ease

Ability to manage conflict and conflicting priorities

Demonstrates ability to work with vendors to deliver efficient services

Demonstrates proactive & professional approach to customer service

Has a customer-oriented attitude

Other Personal Characteristics
Pleasant Disposition

Sound inter-personal skills /team player with client facing capabilities.

Self-starter with “Can do” attitude.

Enthusiasm and willingness to learn/take responsibility

Good written & oral communication skills

Well -organised with the ability to co-ordinate, prioritise and manage under pressure

KEY STAKEHOLDERS
Client staff

Specialized vendor staff

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.