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Consumer, Retail Channels, Cards Tech Principal Specialist Sg

2 weeks ago

Singapore CIMB Group Full time

**Responsibilities**:
**Technical Support and Incident Management**
- Attend to system alerts, perform diagnostics, and timely escalates the issues to Tech Head and / or vendor (when necessary)
- Follow IT Incident Management SOP, to track and resolve the tickets raised by users

**System Maintenance**
- Conduct post implementation verification after deployment of changes to production environment.

**Project Delivery & Enhancements**
- Coordinate testing (SIT/UAT), manage timelines, and ensure on-time delivery with no / mínimal disruption to business operations

**User & Application Support**
- Support end-users in testing and validating fixes before deployment to production.
- Document recurring issues and contribute to knowledge base articles in Confluence.

**Change & Release Support**
- Assist in testing system changes, upgrades and parameters update.
- Follow IT Change Management SOP to ensure compliance and minimize disruption due from change.
- Validate / engage business users for post-implementation of functionality and fixes of reported issues

**Compliance & Security**
- Assist in audit preparations by providing the artefacts requested by the relevant parties.Report security vulnerabilities or suspicious activities promptly.

**Requirements**:

- Bachelor degree in IT, Computer Science or related fields
- Any professional certificate whether as business analyst/ architect/ technical like ITIL, middleware certification is good to have
- Min. 5 years in the same role/capacity in Application Management, preferably in banking sector
- Experience in support and troubleshooting for Production and UAT/SIT (coordination and hands-on)
- Good sense in new technologies landscape
- Good communication skill and ability to present technical proposals to stakeholders
- Experienced in any of the following areas will have added advantage
- AWS and related technologies
- Microservices, API Gateway
- IBM WebSphere Application Server, IBM HTTP Server, JBOSS, Apache Web Server, Apache Tomcat, WebLogic Application Server
- AIX, Linux and Windows
- Web development technology knwoledge in areas like HTML, JavaScript, CSS, jQuery, Backbone.js
- Mobile App developments knowledge in iOS and Android