Order Management Representative

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,800 employees around the world to explore ideas and ambitions with.
In Singapore, you’ll be at the centre of every innovation, creation and solution available to the entire Asia-pacific region. Working with our research, creation and production units, as well as our renowned perfumery school, you’ll make us a greater force for good. Every day, your passion, your creativity, and your expertise will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

**Customer Care Representative - Your future position?**

As a Customer Care Representative, you will be responsibile for processing sales orders from receipt through to shipment for assigned customers or affiliates in line with Customer Care guidelines.

Also, act as liaison between the customer, operations and sales team to ensure customers’ needs are met in the most efficient and cost-effective way.

**Responsibilities**:

- Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines
- Provide support for assigned customers and affiliates to meet order requirements
- Day to day communication with customers, operations and sales
- Interpret and analyse client schedules and prioritise orders
- Resolve issues and handle customer complaints internally and externally
- Confirm pricing, inventory availability and provide ship date information
- Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant
- Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns
- Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations
- Coordinate with planning on information relating to demand planning and stock positions
- pdate and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
- Provide coverage and support accounts for other team members as necessary
- Properly identify the right communication method based on the sense of urgency and issue
- Knows how to diffuse a difficult situation and get resolution with the customers
- Identify opportunities for improvements in customer care

**Your Professional Profile**
- High School or Secondary Education
- Associate or University Degree is preferred
- 1-2 years in customer facing role, industry experience preferred

**Technical Skills**
- Interpersonal and Communication Skills
- Proven Success in Customer Relationship Management
- Basic Knowledge of SAP or Order Entry Systems
- Basic Inventory Management knowledge
- Microsoft Office Expertise
- Basic negotiation skills
- Understanding of Incoterms and Shipping Terminology
- LI-Y

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.