Dynamics 365 CRM Application Manager

3 days ago

Suntec, Singapore FWD Insurance Full time

About FWD Group

FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.

For more information, please visit

In Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers. To this end, we have a direct-to-consumer (DTC) platform that allows customers to buy their preferred life and general insurance products directly from our website; as well as a network of preferred Financial Advisory (FA) firms for customers who want to speak with an advisor before committing to an insurance plan. Whatever their preference, we believe insurance should be simple, reliable and convenient.

If you are looking for a career where you can create a real impact and celebrate living, we invite you to join us on our exciting journey.

PURPOSE

KEY ACCOUNTABILITIES
- Aware of D365 CRM latest product features in order to improve existing user processes and usage in CRM
- Analyse current use case & business requirement and propose optimal solution to business users
- Collaborate with other technical teams on new change technical solutioning, system integrations and issue resolution
- Develop and maintain technical and functional documentation adhering to organization policies and standards
- Communicate effectively with all stakeholders on technical delivery and system maintenance/upgrade
- Follow organization policies, change management process and release/project schedule for delivery of all development work
- Lead and manage CRM developer to provide technical guidance and decision on D365 CRM customization & configuration

QUALIFICATIONS / EXPERIENCE
- At least 8 years of proven experience in MS Dynamics 365 CRM on-premise implementation of customization & configuration
- Good experience with waterfall methodology and best practises
- Experience in call centre solution implementation is an advantage

KNOWLEDGE, SKILLS & ABILITY
- Strong understanding of D365 CRM data structure and architecture
- Good interpersonal and communication skills, both verbal and written
- Excellent analytical skills to drive system design & solution that is optimal for business use
- Strong experience on the following technical skills:

- C#
- .Net
- Microsoft SQL
- HTML
- XML
- JavaScript
- API Web Services
- SSRS Reporting

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