Retail Operation Manager

**WHAT'S IN FOR YOU?**:

- Plan and set sales forecast / profit projection for the business units to meet financial objectives
- Discuss sales strategies and stores’ sales achievements with the retail team personnel
- Responsible to track sales performance of all business units, carry out necessary follow-up checks on stores’ weekly performance, and ensure monthly sales targets are met
- Prepares monthly, and other relevant sales reports, with analytical details
- Prepares annual sales targets for the stores based on the sales information provided
- Overall-In-Charge of all stores in Singapore and Kuala Lumpur under 3 different retail concepts, including manage the opening of new retail stores
- Responsible for visual merchandising display, ensure replenishment all stores are fulfilled, and the retail stores do not stray from the brand’s guidelines
- Innovate, recommend, set and implement Customer Service Standards to improve operational processes, coach & motivate retail staff to achieve targets and standards
- Review, improve and ensure Standard Operating Procedures (SOP) for all business units for a better working environment and effective team
- Yearly review of operations and perform benchmarking exercise against similar in the retail industry
- Work with the retail team and merchandising personnel to project inventory levels and orders
- Ensure that stock losses are kept to a minimum level set by the management, inventory count is done accurately, and the set procedure is followed
- Co-ordinate and work closely with other HOD’s (merchandising, marketing, logistics, creative) to resolve operations matters including customers feedbacks and complaints and increase sales through effective marketing programs
- Co-ordination with contractor on store renovation, maintenance, and re-instatement
- Build good rapport and maintain good working relationships with all external landlords, suppliers, and other parties
- Responsible for all daily operations of the business units, including manpower planning & control, good house-keeping standards, and other operational issues
- Conduct monthly store’s meetings to ensure new procedures, practices and updates are communicated and discussed during such meetings
- Work closely with HR Department in developing a systematic training plan for all retail employees that includes sales, customer service, product training (basic & updates), etc.
- Ensure all staff are given sufficient training for career progression (e.g. management skills; numerical training skills, etc.) and adequately trained in sales processes, there are follow-up after training by the relevant stores in-charge for their staff, and all training documentation file in orderly manner
- Work closely with HR Department for recruitment, selection, & retention of staff to meet operational requirements, and staff’s compensation and benefits including commission programme
- Plan and structure current work scopes
- Daily review of the sales targets and development, and month-to-date sales against targets on a bi-weekly basis
- Identify inventory or operational issues at the corporate level that may have impacted sales, discuss and develop solutions
- Manage the retail managers’ career development; yearly review/appraisal
- Work closely with marketing & merchandising departments for launches and repositioning of the brands
- Work closely with retail managers & marketing department to develop promotions and events
- Ensure that retail supervisor work closely with the mall management to maximize the benefit of any mall’s events and sales

**What we're looking for**:

- A minimum of 5 years of experience in retail management, managing **multi-brands **and more than 20 outlets
- Enthusiasm and a positive attitude - bring your A-game every day
- A knack for problem-solving and a can-do attitude.
- Excellent communication skills - engaging with customers and colleagues is your forte.
- A passion for retail and a desire to make every shopping experience unforgettable.
- Ability to juggle multiple tasks with ease and ultimate multitasker