E-commerce Fulfilment and Customer Service Executive
2 weeks ago
Job Responsibilities:
- Ensure orders are fulfilled in a timely manner
- Ensure that any inventory of items is well maintained
- Liaise with logistics partners to ensure timely delivery of items
- Ensure timely replies to queries by customers on the various e-commerce platforms
- Ensure prompt customer service and recovery
- Manage e-commerce team and assign duties
- Overall in charge of KPI set for e-commerce fulfillment and Customer Service Team
Job Requirements:
- Relevant management experience
- Tech-savvy with the knowledge of operating online systems
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