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Head, Corporate Applications Support

2 weeks ago

Singapore Peoplebank Full time

**Head, Corporate Applications Support**
- Permanent role

**Our Client**
- A multinational insurance company

**The Opportunity**

Key Responsibilities
- Leadership and Team Management:

- Foster a culture of continuous improvement, efficiency, and customer service.
- Collaborate with IT and business leaders to align support services with business goals.
- Application Support:

- Ensure effective handling of L1/L2/L3 support queries and issues.
- Implement best practices for incident management, problem resolution, and service requests.
- Stakeholder Engagement:

- Work closely with business units to understand their needs and ensure the support team meets their requirements.
- Process Improvement & Strategy:
- Budget and Resource Management:

- Oversee the allocation of resources, including staffing, tools, and technology.

**Your Background**
- Highly technical and analytical, possessing 10 or more years of progressive technology implementation and operational experience.
- Self-motivated individual that possesses excellent time management and organizational skills.
- Strong cross-functional collaboration skills, relationship building skills, and ability to achieve results without direct reporting relationships.
- Strong sense of personal responsibility and accountability for delivering high quality work, both personally and at a team level.

**Qualifications**:

- Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
- Strong knowledge of ITIL framework and experience in managing service delivery.
- Strong knowledge of Cloud and On-premise, including app migration to Cloud/ GCP.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work collaboratively with IT and business stakeholders.
- Insurance or Financial Services industry background would be an advantage.

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.