Customer Service Executive
2 weeks ago
The Customer Service Executive is responsible for coordinating with customers, logistics operators and customs officials to plan and track the movement of goods to ensure that they are cleared through customs or quarantine, as well as developing relationships with potential customers.
**Responsibilities**:
Follow up with customer inquiries and provide information about services, products and to process orders
Coordinate with the warehouse team to ensure that operational tasks are met
Process all documentation associated with the movement of our client's inventory into and out of the facility according to client requirements, and in an accurate and timely manner
Document, investigate and resolve all customer concerns in a timely fashion
Build strong relationships with customersCommunicate and follow up with customers on the status of their shipments or deliveriesPerform any other tasks as and when assigned by the superior
**Job Requirements**:
Minimum a professional or NITEC certificate or equivalentPositive attitude, detail-oriented, organised, and able to prioritise tasks
Good interpersonal, communication and analytical skillsGood command of English (written and spoken)
Ability to work independently and under pressure in a fast-moving environment
Able to work as a team player, pro-active, self-motivated and high sense of responsibility
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