Customer Service Executive

3 days ago


Singapore Pacific Logistics Group Full time

The Customer Service Executive is responsible for coordinating with customers, logistics operators and customs officials to plan and track the movement of goods to ensure that they are cleared through customs or quarantine, as well as developing relationships with potential customers.

**Responsibilities**:
Follow up with customer inquiries and provide information about services, products and to process orders

Coordinate with the warehouse team to ensure that operational tasks are met

Process all documentation associated with the movement of our client's inventory into and out of the facility according to client requirements, and in an accurate and timely manner

Document, investigate and resolve all customer concerns in a timely fashion

Build strong relationships with customersCommunicate and follow up with customers on the status of their shipments or deliveriesPerform any other tasks as and when assigned by the superior

**Job Requirements**:
Minimum a professional or NITEC certificate or equivalentPositive attitude, detail-oriented, organised, and able to prioritise tasks

Good interpersonal, communication and analytical skillsGood command of English (written and spoken)

Ability to work independently and under pressure in a fast-moving environment

Able to work as a team player, pro-active, self-motivated and high sense of responsibility



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