Customer Service Executive

3 days ago

Queenstown, Singapore Anglo Nurses Pte Ltd Full time

**Job Highlights**

We are looking for an enthusiastic, self-motivated **Customer Service Executive** to join our growing team. If you are a dynamic individual who enjoys interacting with people and takes pride in providing excellent service to customers, we would like to invite you to consider joining our team.
- Positive and friendly work environment
- Located right above Kent Ridge MRT station
- You will be stationed in office and don't have to travel
- No prospecting or cold calling. Client contacts will be provided.

**About Anglo Nurses**

Anglo Nurses is a leading provider for live-in care in Singapore. We pride ourselves in providing families with elderly members or disabled persons with experienced live-in caregivers and trained domestic helpers to meet their home care needs. We are growing our team and are looking for dynamic individuals passionate about healthcare to join us.

As a **Customer Service Executive**, you will:

- Answer customer calls and walk-in enquiries. There is **no prospecting or cold calling required.**:

- Identify customer’s home care needs and match suitable caregivers or trained maids who fit their requirements.
- Conduct interviews for employers with caregivers and trained maids.
- Explain regulatory requirements to employers on the hiring of migrant domestic workers and agency contractual terms.
- Conduct post-placement follow-up calls with employers. Counselling and mediation as needed.
- Establishing, developing, and maintaining positive customer relationships.
- Other ad hoc operational and administrative matters

**What does this job offer you?**
- **5-day work week, office hours, 9:30AM - 6:30PM, Rest day on one weekday and one Saturday / Sunday.**:

- **Mentorship, training and coaching will be provided.**:

- **Job satisfaction as you will be helping families with their care needs.**

**Requirements**:

- **CEI holder (preferred) or Willing to train and pass the Certificate of Employment Intermediaries (Basic) before starting your job.**:

- Possess a minimum diploma in any field.
- Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
- Great interpersonal and communication skills. Enjoy connecting with people, listening to their needs and solving their problems.
- Competent in spoken and written English (Bonus: Bahasa Indonesia / Melayu to converse with MDWs)
- Ability to work with MS Word and Excel.

**Job Types**: Full-time, Permanent

**Salary**: $3,000.00 - $3,500.00 per month

Schedule:

- Weekend availability

Work Location: In person

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