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Customer Service Executive

2 weeks ago

Queenstown, Singapore T9 GLOBALLOGISTICS PTE LTD Full time

**Job Purpose**

To provide quality service and achieve satisfaction to our valued partners and customer.

**Roles & Responsibilities**
- Promote excellent customer service and ensure satisfaction is delivered consistently. (More to container line)
- Build a strong relationship with customer.
- Communicate and follow-up with customer daily on the status of their shipments or deliveries.
- Ensure customer's requirements are communicated with operations team promptly.
- Communicate and coordinate with superior to improve department processes.
- Coordination with internal operation team to ensure all information/date provided to them through different system for smooth operations.
- Comply with company rules and regulation.
- Do reports that required from Superior (will advise and guide)
- Other ad hoc duties as assigned

**Requirement**
- Able to speak and write fluent English and Mandarin
- At least 1 year experience in Logistics, Transportation Firm
- Preferably with some shipping procedures knowledge.
- Proficiency in Microsoft Office is required.
- Able to commit on Saturday.
- Might required to work or answer calls even after work (as operation still ongoing)
- Able to work independently in a busy and fast paced environment

**Job Types**: Full-time, Permanent

**Salary**: $1,200.00 - $2,500.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- 13th month salary
- Overtime pay
- Yearly bonus

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person