
Customer Service Executive
2 days ago
**Join Speed Trust Renovation as our Customer Service Executive**
We’re a fast-growing start-up bringing trust, speed, and quality to every project. Be the friendly voice our customers rely on, help shape our service culture, and grow with us from day one
**Key Responsibilities**:
- Act as the main point of contact for customers, contractors, and site personnel regarding order inquiries, delivery updates, and service requests.
- Coordinate with sales, logistics, and warehouse teams to ensure timely and accurate delivery of construction materials to project sites.
- Handle customer complaints or issues professionally and follow through on resolutions in coordination with relevant internal departments.
- Process sales orders, prepare delivery schedules, and issue required documentation such as invoices, delivery receipts, and order confirmations.
- Provide product or service information to clients and assist them in selecting the appropriate materials based on their project requirements.
- Drafting quotations for customers
- Maintain accurate and up-to-date customer records, communication logs, and service histories.
- Follow up with customers to ensure satisfaction and build long-term customer relationships.
- Work closely with the project team to stay updated on construction timelines and proactively manage customers expectations.
**Qualifications**:
- At least 1-3 years of experience in a customer service or sales support role, preferably in the construction, building materials, or engineering industry.
- Good interpersonal and communication skills
- Able to converse in English and Mandarin (to answer Chinese-speaking enquiries)
- Requires a sense of urgency
- Able to work independently with mínimal supervision
- Good team player, positive attitude and willing to learn
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: $2,800.00 - $3,500.00 per month
**Experience**:
- Construction/ renovation: 2 years (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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