Sales Account Manager

2 weeks ago

Singapore Prudential Ampri Cleanroom Services Pte. Ltd. Full time

**Job Title**: Account Manager

**Job Summary**

The Account Manager is responsible for driving sales growth and managing customer relationships for cleanroom contamination control solutions. This includes selling cleanroom laundry services, garments, disinfectants, clean-in-place (CIP), wipes, mopping systems, and associated consumable products. The role requires the understanding of controlled environments and a commitment to providing exceptional service to clients in industries such as pharmaceuticals, biotechnology, medical devices and electronics manufacturing.

**Key Responsibilities**
- **Sales and Business Development**:

- Identify and pursue new business opportunities within the cleanroom market and industries supporting cleanroom market.
- Develop and execute sales strategies to achieve sales targets and business expansion.
- Promote and sell a comprehensive range of cleanroom contamination control products and services.
- Manage customer accounts, including contracts, pricing proposal, and service agreements.

**2. Customer Relationship Management**
- Build and maintain strong relationships with key customers. ensuring customer satisfaction and retention.
- Conduct regular meetings with clients to understand their needs and provide tailored solutions.
- Serve as the primary point of contact for customer inquiries, orders, and after-sales support.
- Monitor customer satisfaction and address any issues promptly.

**3. Market Insights and Product Knowledge**
- Stay updated on industry trends, regulations, and best practices in cleanroom contamination control.
- Analyse market trends, customer feedback, and competitor activities to identify opportunities and threats.
- Provide customers with technical information and product demonstrations as needed.
- Collaborate with technical and product teams, internally or from suppliers, to address customer challenges effectively, including change control management and support.

**4. Collaboration and Reporting**
- Work closely with the marketing team, the technical team of the product principal supplier, and logistics teams to ensure seamless delivery of products and services.
- Prepare and present regular sales reports, forecasts, and market analyses and performance review to management.
- Collaborate with peers and support business requirements to meet customer needs.

**Qualifications and Skills**
- Bachelor’s degree in business administration, Science, Microbiology, or a related field.
- Minimum of 1-3 years of experience in sales or account management, preferably in cleanroom or contamination control products.
- Strong understanding of cleanroom environments and contamination control requirements.
- Excellent communication, negotiation, interpersonal skills and a team player.
- Self-motivated with a proven ability to meet and exceed sales targets.
- Proficient in CRM software and Microsoft Office Suite.
- Demonstrate flexibility and mobility, including the ability to travel on business to meet customer and operational needs.
- Occasional travel to headquarters in Malaysia for business meetings, training, and alignment with company objectives.
- Potentially, regular travel to Johor, Malaysia to cover clients and prospects in the territory.

**Job Types**: Full-time, Permanent

Pay: $4,000.00 - $6,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday
- On call

Supplemental Pay:

- Yearly bonus

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