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Client Onboarding Team Lead, Emea

2 weeks ago

Singapore Deel Full time

**Who we are and what we do**

Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than a thousand self-driven individuals spanning over 75 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

**Why should you be part of Deel's success story?**

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.

**What you will enjoy working on**:

- Managing a growing team of onboarding managers who help new customers with onboarding and successful deployment during their first 30 days on the Deel platform; recruiting, hiring and training new team members
- Oversee the day-to-day operations of the team and track team’s performance as per set KPIs/OKRs
- Becoming an expert user of the Deel platform so that you can enable onboarding managers to deliver effective training to customers and provide credible guidance on features and functionality
- Serving as a point of escalation for customer issues and resolving those issues in a manner that builds trust with both customers and Deel team members
- Partnering with internal teams, including Sales, Support, Operations, Product and Engineering, to deliver the best customer experience
- Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.
- Providing training, feedback, and coaching to the onboarding managers for continuous learning and development.

**You will be successful if**:

- You have proven experience leading a Customer Onboarding or Customer Success team within a rapidly-growing B2B SaaS company in a Team Lead or Manager role for at least 1 years.
- You have a track record of managing your team to meet or exceed operational efficiency and customer satisfaction goals in a high growth setting
- You are a flexible team player, and enjoy working on a diverse team.
- You have the ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
- You are based in the APAC region

**Bonus Points**:

- You have experience working with clients and team members from multiple countries and across multiple time zones
- You have experience working on a remote team
- You have experience working at a high growth start-up or scale up
- You have Fintech or HR tech experience
- You are multilingual

**Total Rewards**

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

At Deel, you’ll enjoy:

- A laptop required for this position will be delivered to your door, plus items of your choice from a selection of remote-working equipments available in your region (to be ordered through our service provider).
- Stock grant opportunities for new hires, promotions, performance, and refresh
- Flexible Paid Time Off
- Parental leave
- $100 per month Health and Wellness budget
- $30 per month Learning and Development budget
- Choose where you work with FlexWork. Work from your home, the beach, a Deel office, or the WeWork global membership program.

**At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.