Infrastructure Support Engineer

2 days ago


Singapore EXASOFT PTE. LTD. Full time

**About the role**

We are seeking a technically proficient and highly motivated IT Support Specialist with a strong foundation in hardware security to join our dynamic internal IT team. This role is ideal for someone experienced in system support, hardware management, and IT governance, with a proven ability to troubleshoot complex issues and contribute to enterprise-level IT infrastructure.

**Responsibilities**:
**Hardware Maintenance & Security**
- Perform regular maintenance, diagnostics, upgrades, and secure handling of hardware devices (routers, switches, servers, etc.).
- Implement hardware security protocols including BIOS/firmware checks, asset tracking, and physical access controls.
- Work closely with vendors and internal teams to ensure secure hardware lifecycle management.
- Monitor and support virtual/physical servers and ensure endpoint protection and device encryption standards are enforced.

**Network & Infrastructure Support**
- Provide basic support for LAN/WAN infrastructure and escalate advanced issues.
- Offer hands-on support to global infrastructure teams for server, hardware, and network deployments.
- Manage directory and file services, and assist with access management and provisioning.

**IT Security & Compliance**
- Participate in the implementation of endpoint protection, authentication, and data loss prevention strategies.
- Support internal and external audits including those focused on Business Continuity, Impact Analysis, and IT Governance.
- Ensure compliance with ISO standards and internal security policies, and implement corrective actions post-audit.

**End-User Support & Troubleshooting**
- Deliver Level 1 and Level 2 technical support in person, via phone, and remote tools.
- Address and resolve incidents, service requests, and escalate complex issues as necessary.
- Configure, install, and upgrade desktops, laptops, printers, and mobile devices.

**Qualifications**:

- Bachelor’s Degree in Computer Science, Information Technology, or related field.
- 7+ years of hands-on experience in IT and infrastructure support with strong experience in Hardware Security
- Solid experience with Windows, Linux, endpoint security, and hardware diagnostics.
- Strong understanding of hardware security concepts
- Relevant Certifications will be preferred
- Familiarity with ServiceNow or similar ticketing systems.
- Exposure to cloud services, system administration, and data protection practices.
- Knowledge of audit frameworks, ISO compliance, and IT governance processes.
- Excellent communication, problem-solving, and interpersonal skills.


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