Patient Solutions Manager

**THE OPPORTUNITY**

Our Market Access team monitor population demographics and develop solutions to give patients access to our medicines. We act as both educators and advocates for our products, processes, and practices that help us revolutionize how our medicines create value in society.

**WHAT YOU WILL DO**
- Map the end-to-end patient journey of Pulmonary Arterial Hypertension (PAH) patients within the Singapore Healthcare ecosystem.
- Accurately identify and prioritize critical opportunity spaces that if solved will enable a massive improvement in the treatment experience and life of PAH patients.
- Develop solutions to solve the inefficiencies identified in the Singapore healthcare ecosystem (Specifically within the hospital to home care setting) for PAH patients.
- Lead multi stakeholders’ partnerships to bring to life solutions that will optimize the ecosystem and enhance the patient journey (from hospital to home). In the process, leveraging on the agile mindset to pilot, evaluate and scale viable new solutions rapidly.
- Facilitate, coordinate, and ensure the smooth running of our patient support services (including but not limited to financial patient support solutions, therapy patient solutions support program). Stakeholders involved may include our patient solution vendors and healthcare providers such as healthcare professionals, treatment center billing departments, medical social workers.
- Educate healthcare professionals on the program details and supporting platforms.
- Act as the functional expert of any internal program portal(s) for end users which may include Healthcare professionals, patients & caregivers.
- Logistic management and ensure timely delivery of product to the treatment centers.
- Attend and assist with site visit training, customer, and hospital meetings.
- Enhance the patient experience with our patient support services.
- Ensure compliance with regulations and ethical standards when developing and implementing patient-centric access programs.
- Insights gathering to enrich our company knowledge on the patient journey / hospital ecosystem.
- Act as the point of contact between treatment centers and our company. Facilitate communications between healthcare providers and our internal team members.
- Keep constant contact with patients and/or caregivers, to check-in on patients and provide support when required.
- Participate in regular check-ins and meetings with internal team.

**WHAT YOU MUST HAVE**
- Deep knowledge of the healthcare ecosystem and the roles of all the critical stakeholders and how they influence the system.
- Ability to identify pain points, seek solutions, provide patient support & guidance in a timely manner.
- Knowledgeable about the breadth and accessibility of community resources in Singapore’s healthcare context.
- Understanding of product and payor reimbursement processes (benefits investigation, prior authorizations, financial assistance, insurance policy landscape).
- Dynamic team player
- Empathy, motivated self-starter, and positive competitive spirit
- Remains composed under stressful and under emotional situations.

**Qualifications for Patient Solutions Manager**:

- Minimum Bachelor’s Degree in healthcare related field (e.g. healthcare administration).
- At least five years' experience in health care, social service setting including any experience conducting community outreach, case management, or patient focused services or have history of direct patient interaction, specifically critical care patients.
- Experience in hospital operations is preferred.

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

**Who we are**

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

**What we look for**

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

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**Employee Status**:
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