Director of Operations

1 week ago


Singapore LOGISTECH SOLUTIONS PTE. LTD. Full time

Responsible for leading the Country Operations & Operations Development functions across LOCAD Southeast Asia
- Leading the Operations function responsible for day2day partner performance management, continuous improvement and LOCAD standard process audit compliance
- Responsible for the Operations Business Plan and P&L covering Country Operations and Operations Development functions
- Work with Country Directors to ensure country Operations performance is meeting /exceeding platform KPIs and SLAs including, but not limited to Same Day Fulfilment, Same Day Dispatch, Next Day Dispatch, Inventory Record Accuracy, Returns Processing SLA, Order Cancellation % and resulting Order Volume Limitations
- Create and implement LOCAD Operations Process blueprint and maintain quality assurance / compliance through an audit framework by partner / country.
- Drive the Continuous Improvement roadmap covering system and process improvements under the Operations Development function.
- Score WH partners based on performance, process compliance, space utilization and efficiency to develop a brand / volume allocation framework.
- Establish the WH implementation playbook and ensure each new warehouse is operationalized following the exact blueprint.
- Own the WMS Configuration & Administration ensuring all WH partners are operating on the exact same process and system configuration. Ensure system audit compliance aligned with the Tech team to continuously minimize access rights.
- Work hand in hand with the Locad Tech team to be the main Ops product owner of the partner hub covering Warehouse and Last Mile Partners



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