Operations Director
6 days ago
The Operations Director is responsible for overseeing the day-to-day operations of the outlet, ensuring smooth daily operations and maximum productivity. This involves working closely with the Executive Director and Line Departments to achieve continuous improvements in service, products, and menu items.
Key Responsibilities:
- Plan and manage the weekly staff roster to ensure full coverage and maximize productivity
- Manage sales revenue and operating expenses, ensuring cost optimization and minimizing wastage
- Monitor competitor activities and improve menu offerings and customer experience
- Adhere to high standards of customer satisfaction, responding promptly to customer issues
- Provide excellent service standards, managing front-of-house operations and supervising serving staff
Requirements:
- Proven experience in restaurant management, preferably in a similar role
- Strong leadership and communication skills, with ability to motivate teams
- Excellent problem-solving and analytical skills, with attention to detail
- Familiarity with kitchen and front-of-house operations, including cash handling and food safety
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