
Customer Assurance Executive
2 weeks ago
**Customer Assurance Executive**
- **Budget up to $5000**:
- **Central Singapore**
**The Role Responsibility**:
- Using the preferred channel to communicate and provide responses where appropriate to general or account-related feedback/complaint initiated by client
- Handle simultaneous channel complaints/feedback in a seamless and frictionless manner
- Ensure timely recording, classification, customer acknowledgement, investment and follow-up actions for all case handling cases according to the relevant policies and procedures.
- Identify the root cause and route cases to relevant parties (e.g. risk, fraud, onboarding, ops) to resolve the issue feedback/complaint
- Timely communication with customers in relation to their complaint cases and resolve issues
- Ensure compliance with the Governance Policy, the Portfolio Management Standards and System Delivery Framework.
- Undergo annual compliance and financial crime training.
- Act as the bank’s defence, and promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to require standards and processes.
**EA Personnel No. R2095114**
**EBC Connect Pte Ltd**
**License No. 17C8975
-
Senior Quality Assurance Professional
1 week ago
Singapore beBeeQuality Assurance Full time $80,000 - $120,000Job OverviewWe seek a seasoned quality assurance professional to lead supplier quality initiatives and support operations. This role demands expertise in auditing, assessments, and technical functions related to supplier quality engineering.Design and execute comprehensive tests for suppliers to ensure compliance with quality standards.Maintain and improve...
-
Quality Assurance Executive
7 days ago
Singapore MANFIELD EMPLOYMENT SERVICES PTE LTD Full timeQuality Assurance Executive Our client is a service provider for healthcare sectors. They are currently seeking for Quality Assurance Executive to perform required quality inspection. The role of the Quality Assurance Executive includes: - Assist reporting supervisor to ensure regulatory compliance to governing authority requirements for health products...
-
Head of Customer Experience
4 weeks ago
Singapore Prudential Assurance Company Singapore Full timeJoin to apply for the Head of Customer Experience role at Prudential Assurance Company Singapore Join to apply for the Head of Customer Experience role at Prudential Assurance Company Singapore Get AI-powered advice on this job and more exclusive features. Prudential's purpose is to be partners for every life and protectors for every future. Our purpose...
-
Head of Customer Experience
4 weeks ago
Singapore Prudential Assurance Company Singapore Full timeJoin to apply for the Head of Customer Experience role at Prudential Assurance Company SingaporeJoin to apply for the Head of Customer Experience role at Prudential Assurance Company SingaporeGet AI-powered advice on this job and more exclusive features.Prudential's purpose is to be partners for every life and protectors for every future. Our purpose...
-
admin/customer support
2 weeks ago
Singapore Astra Assurance Agencies LLP Full time $4,000 - $6,000 per yearAbout the role This is an exciting opportunity to join the growing team at Astra Assurance Agencies LLP as an ADMIN/CUSTOMER SUPPORT. In this full-time role based in Marine Parade Central Region, you will be responsible for providing high-quality administrative and customer support to the business. What you'll be doing Handling customer enquiries and...
-
Quality Assurance Executive
1 week ago
Singapore FIRSTCOM ACADEMY PTE. LTD. Full timeAs a Quality Assurance Executive, you will play a crucial role in maintaining the integrity and quality of our sales processes. Your primary responsibility will be to reach out to customers post-sale to ensure that each sale is legitimate and that customers meet the necessary prerequisites for our courses or services. This role demands a high level of...
-
Quality Assurance Executive
5 days ago
Singapore beBeeQuality Full time $60,000 - $80,000Job DescriptionThe Quality Assurance Executive is responsible for ensuring the delivery of excellent customer service by conducting quality assessments, providing coaching and training to staff, and analyzing data to identify trends and areas for improvement.Responsibilities:Conduct quality assessments and provide feedback to staff on their...
-
Customer Assurance Fraud Specialist
1 week ago
Singapore beBeeFraud Full time $4,000 - $6,000Customer Assurance Fraud SpecialistWe are seeking a skilled Customer Assurance Fraud Specialist to join our team. The successful candidate will be responsible for managing scam allegations, conducting thorough investigations, and providing well-reasoned recommendations.Key Responsibilities:Manage customer complaints related to scams and ensure fair and...
-
Customer Solutions Executive
5 days ago
Singapore SAFE HARBOUR ASSURANCE AGENCY Full time**About the Role** We’re looking for energetic and people-oriented individuals to join us as **Customer Solutions Executives**. In this role, you’ll be the trusted point of contact for customers — proactively reaching out, understanding their concerns, and guiding them toward the right solutions. It’s about building relationships, offering clear...
-
Quality Assurance Executive
2 weeks ago
Singapore NEW TOYO ALUMINIUM PAPER PRODUCT CO. (PTE) LTD Full time**RESPONSIBILITIES**: To oversee QA department, ISO Quality System and maintains a smooth running and efficient department. QA EXECUTIVE - Oversee / liaising daily operations in QA Dept. - Create quality control/assurance program that ensures all jobs comply with quality system standards. - Field visit of jobsites for inspections, feedback analysis and...