Quality Assurance Executive

1 week ago

Singapore FIRSTCOM ACADEMY PTE. LTD. Full time

As a Quality Assurance Executive, you will play a crucial role in maintaining the integrity and quality of our sales processes. Your primary responsibility will be to reach out to customers post-sale to ensure that each sale is legitimate and that customers meet the necessary prerequisites for our courses or services. This role demands a high level of attention to detail, excellent communication skills, and a commitment to customer satisfaction.

**Key Responsibilities**:

- Customer Verification:

- Conduct outbound calls to customers following sales transactions.
- Verify the legitimacy of each sale and ascertain customer understanding and agreement to the terms of purchase.
- Ensure that customers meet all prerequisites and qualifications for the courses or services purchased.
- Documentation and Reporting:

- Accurately document customer interactions and verification outcomes.
- Report any discrepancies or unusual patterns in sales transactions to the Sales Verification Manager.
- Customer Service:

- Provide clear and concise information to customers regarding their purchase and any prerequisites required.
- Address customer queries and concerns professionally, ensuring a high level of customer satisfaction.
- Support enquiries from internal and external stakeholders.
- Compliance and Quality Assurance:

- Ensure compliance with company policies and procedures during the verification process.
- Participate in quality assurance initiatives to improve the verification process and customer experience.
- Collaboration and Feedback:

- Work closely with the sales team to provide feedback on customer interactions and potential areas of improvement in the sales process.
- Collaborate with other departments as necessary to resolve customer issues or discrepancies.

**Qualifications**:

- Proven experience in customer service, telemarketing, or a related field.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to accurately record information.
- Proficiency in CRM software and MS Office.
- Ability to handle sensitive information confidentially.
- High school diploma; further education or certification is a plus.

**Personal Attributes**:

- Strong ethical standards and integrity.
- Patience and a customer-oriented approach.
- Effective problem-solving skills.
- Ability to work independently and as part of a team.
- Adaptable to a fast-paced and changing environment

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