Quality Assurance Executive

18 hours ago


Singapore beBeeQuality Full time $60,000 - $80,000
Job Description

The Quality Assurance Executive is responsible for ensuring the delivery of excellent customer service by conducting quality assessments, providing coaching and training to staff, and analyzing data to identify trends and areas for improvement.

Responsibilities:
  • Conduct quality assessments and provide feedback to staff on their performance.
  • Develop and implement quality assurance processes to ensure consistent delivery of excellent customer service.
  • Monitor and analyze data to identify trends and areas for improvement.
Requirements:
  • Bachelor's degree or equivalent in a related field.
  • Minimum 2-5 years of experience in a contact center environment.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
Benefits:
  • Opportunity to work in a dynamic and growing organization.
  • Competitive salary and benefits package.
  • Professional development opportunities.


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