Customer Solutions Executive
5 days ago
**About the Role**
We’re looking for energetic and people-oriented individuals to join us as **Customer Solutions Executives**. In this role, you’ll be the trusted point of contact for customers — proactively reaching out, understanding their concerns, and guiding them toward the right solutions. It’s about building relationships, offering clear advice, and ensuring customers feel supported every step of the way.
**What You’ll Do**
- Proactively reach out to customers to follow up, check in, and offer assistance
- Understand customers’ concerns and provide clear, suitable solutions to meet their needs
- Prepare and share quotations, ensuring all details and documentation are accurate
- Follow up on enquiries and quotations professionally and in a timely manner
- Deliver excellent service that strengthens long-term customer relationships
- Work closely with the team while also managing tasks independentlyHandle other ad hoc duties when required
**What We’re Looking For**
- Strong communication and interpersonal skills, with a natural ability to connect and build rapport
- Proactive and confident in reaching out to customers
- Self-motivated, meticulous, and able to juggle multiple tasks effectively
- Team player with a positive, solutions-focused mindsetComfortable using PC and basic office software
**Why Join Us?**
- Supportive team culture where service and results go hand-in-hand
- Opportunities to sharpen both your service and consultative sales skills
- A role where you help customers find the right solutions
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