
Support Analyst
4 days ago
**Main Responsibilities**
**Operations management**
- Familiar with L1/L2 Application support in Capital Markets.
- Monitor End of day batch, and Troubleshoot the Issues.
- Monitor Murex services and Checking log and Trace files as part of Troubleshooting
- Monitor Weekend Maintenance batches and Month end runs, and Troubleshoot the Issues
**Incidents and Requests management (business users and other IT teams)**
- Communicate effectively.
- Analyse and manage incidents.
- Documentation of SOP for Recurring service requests.
**Change management**
- Execute the test cases on Preproduction Environment, and validate the UAT tests results provided by Build Team.
- Execute the Release Roadmap on the weekends in production.
**Problem management and continuous improvement**
- ITRS Geneos monitoring.
- Identify recurrent incidents and drive to resolution.
- Perform Root Cause Analysis for the issues promptly, and liaise with build team to assess the priority of problems and follow-up the resolution.
The Support analyst should have analytical and problem solving skills, a pro-active mind-set in security, Proven ability to work individually under pressure. Team player with good Interpersonal skills. Excellent written and verbal communication skills.
**Qualifications and Profile
- End of day batch: ability to trouble shoot, experience analysing and updating the batch scheduler (e.g. Control M).
- Monitoring tools (e.g. ITRS Geneos)
- Automation: SQL, UNIX, DevOps,
- Functional understanding of front to back trade flows.
- Very good communication skills and keen to work with business users.
Optional
- Exposure to Capital Market FO/BO system (E.g. Summit, Kondor+, Murex )
- Understanding of trade life cycle.
- Understanding of banking and finance.
**Education & Work Experience**
- Master’s degree in relevant specialties (IT, finance).
- Junior level experience (min. 2 years).
**Shift Timings**
Work in shift for ASIA or EMEA region : (9am - 6:30pm SGT) (3pm - midnight SGT).
On-call rotation with team mates to cover night and week-end support.
-
Actuarial Data Insights Specialist
3 days ago
Singapore beBeeData Analyst Full time $90,000 - $120,000Actuarial Data Analyst Job DescriptionThis role is ideal for an actuary who enjoys working at the intersection of data analytics, automation, and actuarial science to drive operational efficiency and improve data-driven decision-making.We are seeking a highly analytical and detail-oriented Actuary to join our client's team in a top tier insurer, with a...
-
Support Analyst
5 days ago
Singapore Shell Infotech Full time**Support Analyst**: **Requirement Title**: - Support Analyst**Function**: - Java Technologies**No of position**: - 1**Experience**: - 3.00 - 12.00 (years)**Availability**: - Short Period**Location**: - Singapore**Status**: - Open**Support Analyst - Contract**: **RESPONSIBILITIES** 1) Work in fast paced environment for bank or financial house. 2)...
-
IT Support Analyst
2 weeks ago
Singapore Spearing Executive Search Full timeJob Description We are looking for an IT Support Analyst that is meticulous with deadlines, a keen eye for detail and good social ability in order to communicate with the staff and solve their issues quickly and without issues. As an IT Support Analyst, you will be dealing with IT affairs such as ensuring that the employees overall installation,...
-
Business Analyst
3 days ago
Singapore IMPACT SUPPORT SERVICES PTE. LTD. Full timeThe role offers a hybrid work setup with 3 days in the office and the location is at Raffles Place. We prefer young graduates with 1-5 years of experience as a Business Analyst in the wealth management sector in business solution analysis, preferably in the financial services industry. As a Business Analyst, you should have strong analytical skills with the...
-
Support Analyst
2 weeks ago
Singapore Michael Page Full timeJoin to apply for the Support Analyst (L1 & L2 support)role at Michael Page Join to apply for the Support Analyst (L1 & L2 support)role at Michael Page A collaborative and supportive team environment. Career growth opportunities and continuous learning. A collaborative and supportive team environment. Career growth opportunities and continuous learning....
-
Support Analyst
4 days ago
Singapore CoreTRM Full timeDue to rapid expansion and business needs, we are now looking for a **support analyst **in Singapore to assist clients using our platform. **Responsibilities** - Log all support issues in the company issue tracking system - Monitor outstanding issues and ensure they are dealt with within the Service Level Agreement - Perform ongoing configuration of support...
-
Support Analyst
4 days ago
Singapore Carta Full time $60,000 - $80,000 per yearThe Team You'll Work With Our team's mission is to provide excellent customer service by leveraging our knowledge of equity and Carta to reduce customer effort and empower clients to efficiently manage their ownership. As a Support Analyst, you will have the opportunity to support our product lines including: Cap Table Management and Carta Total...
-
IT Support Analyst, Treasury
2 weeks ago
Singapore TD Full timeIT Support Analyst, Treasury & Balance Sheet Management Join to apply for the IT Support Analyst, Treasury & Balance Sheet Management role at TD IT Support Analyst, Treasury & Balance Sheet Management Join to apply for the IT Support Analyst, Treasury & Balance Sheet Management role at TD Get AI-powered advice on this job and more exclusive features....
-
Cyber Security Analyst
7 days ago
Singapore Informa Global Support Full timeCompany Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...
-
Support Analyst
3 days ago
Singapore CAREER ZOOM PTE. LTD. Full time**Client **is a large International Investment Bank. They are looking for a support analyst to join them **Main responsibilities - Understand the key concepts and methods of support functions within the Bank. Understand the scope of support within the department. - Provide Level 1 and Level 2 support with adequate quality of service especially during peak...