Support Analyst

4 days ago


Singapore KRIS INFOTECH PTE. LTD. Full time

**Main Responsibilities**

**Operations management**
- Familiar with L1/L2 Application support in Capital Markets.
- Monitor End of day batch, and Troubleshoot the Issues.
- Monitor Murex services and Checking log and Trace files as part of Troubleshooting
- Monitor Weekend Maintenance batches and Month end runs, and Troubleshoot the Issues

**Incidents and Requests management (business users and other IT teams)**
- Communicate effectively.
- Analyse and manage incidents.
- Documentation of SOP for Recurring service requests.

**Change management**
- Execute the test cases on Preproduction Environment, and validate the UAT tests results provided by Build Team.
- Execute the Release Roadmap on the weekends in production.

**Problem management and continuous improvement**
- ITRS Geneos monitoring.
- Identify recurrent incidents and drive to resolution.
- Perform Root Cause Analysis for the issues promptly, and liaise with build team to assess the priority of problems and follow-up the resolution.

The Support analyst should have analytical and problem solving skills, a pro-active mind-set in security, Proven ability to work individually under pressure. Team player with good Interpersonal skills. Excellent written and verbal communication skills.

**Qualifications and Profile
- End of day batch: ability to trouble shoot, experience analysing and updating the batch scheduler (e.g. Control M).
- Monitoring tools (e.g. ITRS Geneos)
- Automation: SQL, UNIX, DevOps,
- Functional understanding of front to back trade flows.
- Very good communication skills and keen to work with business users.

Optional
- Exposure to Capital Market FO/BO system (E.g. Summit, Kondor+, Murex )
- Understanding of trade life cycle.
- Understanding of banking and finance.

**Education & Work Experience**
- Master’s degree in relevant specialties (IT, finance).
- Junior level experience (min. 2 years).

**Shift Timings**

Work in shift for ASIA or EMEA region : (9am - 6:30pm SGT) (3pm - midnight SGT).

On-call rotation with team mates to cover night and week-end support.



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